1. Lending Operation :
Owning end-to-end Lending operations flow including KYC verification, disbursals, post-disbursal collection flow, customer support, partner coordination, etc.
including loan disbursal flow, adhering to the designed process.
- Loan KYC & verification process with accuracy and efficiency.
- Reconciliations from system and bank transfers.
- Validation of loan documents.
- Loan cancellation process.
- Owning the customer support process ensuring timely & accurate resolution of customer queries & complaints as per the defined process and TAT.
- Owning the regulatory grievance redressal process ensuring timely & accurate resolution of regulatory queries.
2. Process Improvement :
- Review and re-design / modify processes and SOPs to improve end outcomes (reliability, efficiency, scale).
- Work with stakeholders to ensure processes are updated considering the latest compliance requirements.
- Work with Tech and Product to enable product integrations and automation.
3. Reporting :
- Design & implement required MIS / dashboards.
- Maintain different trackers for reporting at different levels.
4. Stakeholder Management :
- Coordination with internal teams (Risk, BD, Finance, Compliance, etc.).
- Work with partners to solve operational issues, as well as engage to create a fruitful partnership.
5. Team Management :
- Manage a team of 5-10 operations associates / managers.
- Ability to ensure high productivity & accuracy.
- Getting the best out of the team through proper role allocation, skill-based fitment, etc., and keeping the team morale high.
Qualifications :
Graduate / Postgraduate from a reputed college / university; MBA / CA / Finance degree (Preferred)
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
8-10+ years of experience in Financial / NBFC / Banking / related industries; in similar Operations roles.
Experience across digital lending, different lending products.
Experience in fintech, along with in a NBFC / Bank, is a strong plus.
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General Manager - Lending Operations
Owning end-to-end Lending operations flow – including KYC verification, disbursals, post-disbursal collection flow, customer support, partner coordination, etc. Manage a team of 5-10 operations associates/managers. Experience across digital lending, different lending products. Financial/NBFC/Banking...
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