Concierge Receptionist

Job Description

Job Description

Balance Assisted Living, located in Lodi, CA is seeking a customer service and detail-oriented Concierge Receptionist to manage first impressions for our community.

We offer competitive wages with opportunities to grow! Training available for qualified candidates.

Position Responsibilities :

• Maintains continuous coverage of front desk during Assigned times.
• Arranges coverage of front desk by other Community staff for lunch and breaks.
• Answers all incoming telephone calls and directs calls to appropriate staff.
• Support the Business Office Manager in maintaining the business files for residents to ensure compliance.
• Takes telephone messages for those staff members unable to answer incoming calls.
• Greeting guest and residents upon arrival and departure
• Maintains records of resident sign in-sign out, vistors and Healthcare professionals
• Monitors resident activity and alerts staff when assistance is necessary to assure resident safety.
• Monitors door alarm system in accordance with facility policy and procedure.
• Maintains and request lists for maintenance, dietary and nursing in appropriate manner.
• Operates and monitors resident call system and notifies staff of the need for assistance.
• Maintains inventory control system of all office supplies and ensures security of equipment within the business office.
• Maintains familiarity with fire safety and emergency procedures detailed in the fire and disaster plan and be able to assist in transferring residents to a safe location in the event of an emergency.
• Manages employee meal ticket and guest ticket sales.
• Perform clerical work including but not limited to typing, copying, filing, payroll, mailing, and other light office work as assigned by the administrator.
• Assures that lobby area, reception area and entry are kept clean, neat, and orderly.
• Notifies appropriate staff of unsafe situations within the building or grounds.
• Performs other tasks as assigned by any member of management.
• Orients and trains any relief desk coverage
• Acting as a liaison between residents and the community to deliver high standards and satisfaction for all stakeholders

Job Qualifications :

• Ability to read, write and speak English fluently.
• An ability to speak clearly on the telephone and maintain pleasant presence and tone of voice while interacting with visitors, residents, or staff.
• Ability to type 40-45 WPM and operate computer systems.
• Maintains acceptable attendance record; notifies supervisor if late or unable to work, is able to work flexible hours to meet the requirement of the job.
• Requires minimal supervision. Is a self-starter.
• Is accurate, dependable, neat, and thorough in assigned tasks.
• Organizes and utilizes time appropriately; sets priorities to accomplish assigned tasks.
• Displays mature behavior and attitude in speech and action; demonstrates consistently pleasant demeanor, tone of voice, supports the philosophy and approach to care, used by the facility.
• Keeps resident information confidential; respects resident rights; respects privacy and right to self-determination of residents.
• Interacts in a professional manner with the public, residents, and staff; works cooperatively with administration and displays willingness to assist co-workers.
• Abides by established policies and procedures of facility. Looks for ways to improve facility functioning; keeps facility information confidential.
• Keeps the work area neat and clean; helps maintain the appearance of the facility.
• Ability and willingness to learn quickly and interpersonal skills, a deep knowledge of the local area, and the ability toh

Knowledge, skills and abilities

Must possess excellent communication and interpersonal skills, a deep knowledge of the local area, and the ability to handle multiple tasks effectively

Other Requirements :

• Tuberculosis (TB) certificate as required by the State.
• First Aid and CPR Certifications as required by the State.
• Criminal Background check cleared.
• Fingerprint clearance as required by the State.
• Must be at least 18 years of age, or minimum age as outlined in state regulations.
• Must be able to read, speak and write the English language.
• State Criminal Background Check and LIC 508 Criminal Record Statement
• LIC 503 Health Screening Report
• Clerical and telephone answering skills required.
• Good public relations skills.
• visitors, announces their arrival, and offers refreshments.
• Answers the telephone and directs calls to the appropriate parties. Takes message when needed.
• Accepts deliveries and coordinates with team members to deliver items.
• Administrative tasks as assigned by the Business Office Manager or Executive Director.
• Updates community resident and employee lists.
• Conduct tours as needed.
• Ensure residents are provided privacy, respect, and dignity.
• Follows standard precautions and infection control procedures.
• Completes state required training upon hire and annually.

Required Experience

• Possess, as a minimum, a high school diploma or equivalent.
• A minimum of one (1) year prior office experience preferred.
• Proficient in Microsoft Office and standard office equipment.
• Must be able to speak, read, and write in the English language.
• State Criminal Background Check and LIC 508 Criminal Record Statement
• LIC 503 Health Screening Report

Job Type

Full Time / Part Time

Benefits

A benefit package is offered to full-time employees.

Balance Assisted Living is an equal opportunity employer. All candidates must be able to pass a criminal background check and a comprehensive reference check.