Scrum Master Level 2

Job Title : Scrum Master - Payment Domain

Location : Cincinnati, OH (Hybrid)

Job Description :

The Scrum Master will be part of the payment domain, supporting the in-store and ecommerce customer payment experience. The focus will be on the EPS Reporting and Accounting teams.

This role requires an experienced servant leader and coach for a cross-functional agile team operating in complex and cross-functional work across the payment domain areas.

The Scrum Master will guide and facilitate a Scrum and / or Kanban team in a fast-paced environment, implementing complex technology for customer-oriented solutions through effective application of the agile-based SDLC (Software Delivery Life Cycle) and associated ceremonies.

The role involves removing impediments and fostering a high-performing team with a focus on continuous improvement, resulting in quality and timely delivery.

Minimum Qualifications :

• 3+ years of Scrum Master experience in a complex large-scale enterprise
• 3+ years of experience in an agile environment in other roles, such as quality assurance, development, product owner, or agile coach
• Proven knowledge and experience with agile software development methodologies, values, and procedures
• Demonstrated leadership ability to coach and mentor the team to reach their highest potential
• Excellent team player and team builder
• Ability to work with all levels of the organization
• Excellent interpersonal skills, ability to work collaboratively with diverse personality types
• Ability to understand technical issues at a high level and communicate agile methodologies within the organization
• Exceptional communication, organization, and time management skills
• Strong ability to manage multiple agile teams
• Self-motivated, creative, and efficient in proposing solutions to complex problems
• Strong analytical and problem-solving skills with high attention to detail

Key Responsibilities :

• Guide, coach, and motivate the team with the goal of increasing productivity
• Passionate about Scrum, Kanban, Lean Thinking, Lean Startup, eXtreme Programming, SAFe, LeSS, etc.
• Organize and lead Scrum ceremonies
• Oversee and manage scope, timeline, quality, goals, and deliverables that support business goals
• Remove impediments or guide the team to remove impediments
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on productive conflict resolution and problem-solving
• Facilitate discussions, decision-making, and conflict resolution
• Prepare and present reports on the progress and success
• Coordinate activities with other teams across the domain and enterprise
• Partner with and support the Product Manager
• Participate in the Scrum of Scrums if applicable and partner with other Scrum Masters
• Coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Organize and facilitate planning and coordination, including release / Potentially Shippable Increments planning, iteration planning, daily stand-ups, iteration review / demos, and retrospectives
• Ensure teams are held accountable to agile SDLC (Software Delivery Life Cycle) tenants and their internal working agreements, including the use of appropriate tools, standards, and best practices
• Promote and demonstrate core agile principles of collaboration, prioritization, team accountability, and visibility
• Ensure the team is tracking and communicating team progress and metrics to the appropriate resources
• Facilitate and enable an environment of collaboration and creativity
• Support and empower the team to make appropriate commitments through story selection and task definition
• Empower the team to self-organize around achieving their commitments
• Identify and remove any impediments / distractions that interfere with the team’s ability to deliver

Preferred Qualifications :

• Certified Scrum Master (CSM) or equivalent certification
• Experience with SAFe, LeSS, or other scaled agile frameworks
• Experience in the payment domain or related industry
30+ days ago