Analyst – Ambulatory Clinical Systems

Analyst Ambulatory Clinical Systems

Hiring Department : Information Services

Location : Chicago, IL USA

Requisition ID : 1026280

Salary : $90,000-$100,000-commensurate with experience

Posting Close Date : 8 / 5 / 2024

About UI Health

The University of Illinois Hospital & Health Sciences System (UIHealth) provides comprehensive care, education, and research to the people ofIllinois and beyond.

A part of the University of Illinois at Chicago (UIC), UIHealth comprises a clinical enterprise that includes a 495-bed tertiary carehospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities,which are Federally Qualified Health Centers.

It also includes the seven UIChealth science colleges : the College of Applied Health Sciences; the College ofDentistry;

the School of Public Health; the Jane Addams College of Social Work;and the Colleges of Medicine, Pharmacy, and Nursing, including regionalcampuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana.

UI Healthis dedicated to the pursuit of health equity.

Position Summary

Under general direction and as part of a collaborative team, implements, configures, supports, and manages healthcare software applications, which includes Electronic Health Record systems, specifically Epic clinical applications and integrating systems.

Provides production application support on a rotating 24 / 7 basis.

Duties & Responsibilities

• As part of the Ambulatory clinical systems team, work in collaboration with Epic representatives and the UI Health clinical and business community to ensure the EHR systems meet the organization’s clinical and business needs.
• Gather information from clinicians and staff regarding clinical and operational workflows and business goals and risks to define new healthcare application requirements.
• Recommend innovative application solutions to clinical workflow, patient safety, productivity, and financial problems.

Assist application teams in development of design and required documentation. Analyze business processes and reengineers those processes to improve business and / or clinical needs.

• Plan, perform, and test regular software upgrades / updates.
• Review and test each new release, ensuring adherence to the testing policies and procedures for application team members.

Develop and follow plans to collect information regarding potential system enhancement needs and coordinates preparation of specifications as needed.

• Support other affected applications as appropriate. This includes communication and coordination with other vendors and / or Information Services staff related to 3rd party applications which may interact or interface with Epic.
• Participate in the design of new tools, components, functionalities within healthcare applications. Implement software modifications and document changes to designs, tools, components, functionalities and processes.
• Test software modifications or enhancements in a test environment. Ensure integration of healthcare application data and information across platforms and systems.
• Meet with end users to determine and define report requirements and ensure delivered reports / data meet quality standards.
• Identify improvements and suggest changes to new policies, procedures, or work practices.
• Engage with vendors and maintain vendor relationships. Participate in analysis of vendor solutions and enforce vendor service level agreements (SLA).

Contact vendor to resolve issues.

• Assist in development of specifications and standards to ensure adherence to regulatory, medical, campus and university standards.
• Provide application support on a rotating 24 / 7 basis.
• Successfully complete manager identified, required system training and certifications needed to support assigned applications within communicated timeframes.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• Bachelor Degree - Computer Science, Engineering, Information Systems Management, related information management field or a clinical area of study.
• Minimum of one (1) year professional level IT experience within Software Solutions which includes demonstrated experience in designing, implementing, maintaining, and managing healthcare information systems (, Epic, PACS, billing, supply chain, utilization review, operating rooms, scheduling, diagnostic imaging, pathology, etc) to effectively apply information technology solutions to improve healthcare operations;

ensure effective integration of clinical and revenue cycle systems with other institutional applications.

Demonstrated experience of system build / configuration of software applications.

This position requires Illinois residency within180 days of the hire date

Preferred Knowledge and Skills

• Bachelor degree preferred in Computer Science, Engineering, Information Systems Management, related information management field, or a clinical area of study.
• Minimum 1 year professional IT or clinical experience within the designated discipline. Working knowledge of build tools in healthcare software applications which may include electronic health records applications, such as Epic.
• Knowledge of system management principles, application development, and application testing strategies. Strong analytical, interpersonal, and communications skills.

Demonstrated ability to multi-task, meet commitments, and balance work demands.

Fully complete all sections of the online applicationincluding adding your full work history with specific details of your duties& responsibilities for each position held.

Fully complete the education,licensure, certification, and language sections.

You may upload a resume, cover letter, certifications,licensures, transcripts, and diplomas within the document section of youronline application.

When completing your online application, please be sure toprovide detailed information about your job knowledge and specific duties andresponsibilities, as your qualifications for any Civil Service position will beprimarily determined based on what is contained in the application.

Dates ofemployment and if employed on a full or part time basis (including number ofhours per week) must be indicated for each position held.

Additionalconsideration will be given to supporting documentation , resume, transcripts,licenses, and certifications so please be sure to attach all applicabledocuments.

If an application is not fully completed and submitted bythe close date, the applicant / employee will not be considered for thisposition.