PATIENT SERVICE REPRESENTATIVE, EMERGENCY SERVICES: University Hospital, ER (Part Time)

Job Summary :

Verifies patient demographics, insurance information, pre-certifies admissions / procedures and communicates with patient / physician offices / hospital regarding patient verification / pre-certification.

When necessary, patients are contacted to update demographic information and insurance information for their care.

Why be a Patient Service Rep in Registration?

This management team is the best I have ever worked for. They work with you based on your individual strengths and needs.

Would definitely recommend Patient Access"

Current Patient Service Rep

BASIC FUNCTION AND RESPONSIBILITY :

Perform complex / multiple clerical support functions within emergency services.

ESSENTIAL FUNCTIONS :

Verify eligibility for insurance benefits with payor / insurance company on a timely basis. Submit Emergency Department Notice of Admissions critical in securing payment for the encounter (VA patients).

Process high volume of acutely ill patients in poor condition with constant patient turnover. Accurately identify patients in highly acute conditions in order to protect patient safety and prevent medical record duplicates through best practice registration processes and policies.

Execute disaster preparedness protocols and policies related to high volume of unidentified patients in emergency mass influx events.

Keep abreast of regulatory agency requirements specific to the Emergency Room department as well as inpatients to the health system.

Possess knowledge of level of cares to assess what patient types can be transferred back to the Emergency room in acute scenarios preventing duplicate encounters.

• Screen uninsured patients’ eligibility for Medicaid expansion. Prioritize multiple tasks within short period of time; for example, trauma arrivals and communications with EMS;
• strong collaboration skills required to work in a multi-disciplinary environment. Perform bedside registration process between ED PSR and patient / family;

ensures obtaining verification so accurate insurance benefits are applied for each patient. Communicate with patient families experiencing emotional events while providing support and acting as a liaison between clinical staff and families regarding patient needs.

Resolve volume of technical errors and issues that impede patient care; must be able to independently make correct decisions to ensure proper patient care occurs.

Adapt to an unpredictable environment and deescalate agitated and sometimes aggressive patients in a professional manner, display empathy to patients in a professional manner.

Responsible for reporting to work in timely manner for all scheduled shifts. May complete unit / department specific duties and expectations as outlined in department documents

Qualifications

REQUIRED QUALIFICATIONS :

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills.

PREFERRED QUALIFICATIONS :

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Additional license / certification requirements as determined by the hiring department.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met with or without reasonable accommodation.

The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and / or move objects above the shoulders and below the knees.

The employee may frequently lift and / or move objects up to 10 lbs. and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses.

This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

PERFORMANCE EXPECTATIONS :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job;

however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews.

Basic function, responsibilities and characteristics duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS :

This position is considered safety sensitive. This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title.

Additional duties, specific qualifications and work emphasis may vary between individual positions.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.

This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.