Senior AV Support & Event Specialist

WHO WE ARE :

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW :

The Senior AV Support & Event Specialist supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client.

This position is responsible for resolving issues related to in-room technology, AV / VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service.

The Senior AV Support & Event Specialist is additionally responsible for commissioning retrofits and new builds.

WHAT YOU'LL DO :

• Broadcast and Event Support in office for Tiered event structures
• Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms
• Primary user-facing POC for all VC related issues
• Provide strong client level support to users, with a predisposition to de-escalate technical fails
• Perform break fix (user reported incident) tasks within target SLA response window
• Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues
• Maintain accurate tagging and data entry of all tasks, projects, and requests performed
• Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA's of high profile staff
• White glove VC technical support for C-suite and high level management
• Provide VC focused support for high profile events
• RCA reported network related call escalation issues
• Active monitoring of local and global VC endpoints and related hardware
• Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices
• Neat and DTEN, Logitech & other vendor's RMA processes
• Advise and QC integrators of installation standards
• Partner with OTD New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations
• Tracks inventory of on-site supplies, consumables, and assets Maintains up to date knowledge of relevant industry standard hardware as well as proprietary tools

WHAT YOU NEED TO SUCCEED :

• Ability to be self-motivated and accountable in a fast-pace, independent environment
• Ability to think creatively as well as methodically regarding technical issues
• Knowledge of neat, qysys, Dante, Cisco, Crestron, Extron, Shure, Clearone, and other AV / VC related hardware and signal flow
• Strong interpersonal, customer service, and conflict resolution skills
• Willingness to learn and adapt to client culture
• Ability to work both independently as well as with a team
• Ability to handle physical tasks such as lifting large / heavy objects and physical integration / maintenance work
• EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender;
• gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion;

sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Pay Range

$95,000-$100,000 USD