CRM Administrator

Job Posting Summary

The CRM Administrator provides support for the Student CRM (Technolutions Slate). This includes maintaining functionality of the system, maintaining data structure and integration, ensuring data integrity, developing new functionality, and providing support to other Slate administrators and power users.

Essential Job Functions & Responsibilities :

• Technical operator of Technolutions Slate, serving as a subject matter expert in all things Slate
• Develop, customize, and maintain the CRM system, including integrations with other systems and applications
• Configure and customize Slate to meet the specific needs and workflows of different departments and users, including queries, forms, reports, workflows, and portals
• Collaborate with other departments to identify and implement enhancements and new features
• Ensure data integrity through, rules, automation, and auditing
• Assist in maintaining user access and security
• Develop and maintain data integration between Slate and other systems
• Troubleshoot and resolve issues relating to records, integration, and general system issues
• Maintain documentation, including procedures, configuration, and architecture
• Provide user support and training

Qualifications

Required Skills & Experience :

• Experience with Technolutions Slate
• HTML, CSS, and JavaScript
• SQL and relational database concepts
• Strong troubleshooting ability, problem-solving skills, and attention to detail
• Strong Microsoft Excel skills preferred

Education Requirements :

Bachelor’s degree in computer science, information technology, or a related technical field of study, or equivalent experience and training.

About Mercy

Mercy University is a dynamic, diverse New York City area university whose students are on a personal mission to get the most out of life by getting the most out of their education.

Our institution is an independent, coeducational university that offers more than 90 undergraduate and graduate degree and certificate programs within six schools : Business, Education, Health and Natural Sciences, Liberal Arts, Social and Behavioral Sciences and Nursing.

Mercy's efforts in these programs have been recognized over the last several years. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been honored by being ranked nationally among the top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU).

Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology and Business.

Additionally, to support our diverse student body, Mercy University has pursued and been awarded a number of federal grants which enable us to better develop and deliver services to our students.

Mercy University is proud to be recognized as an institution which helps under-served students to achieve their educational aspirations.

Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020 and 2022. The vibrancy of the University culture is sustained by a diverse student body from around the region.

Enrollment, including full-time and part-time undergraduates and graduates is approximately 8,800; The University offers campuses in Dobbs Ferry, Bronx, Manhattan as well as online offerings.

At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package.

We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.

Our Mission :

Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.

EEO Statement

Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community.

All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.

The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the company.

The University is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.