Job Description
Job Description
General Job Description :
The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.
Expectations
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Always maintain professional disposition
Sell retail products
Schedule member services : tanning, hydro-massage, etc.
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Team Member Handbook
Requirements
Obtain or maintain a valid Child / Infant CPR Certification
Experience working with children
Certifications, as local / state laws require
Physical Requirements
Lift 10 lbs. on occasion
Stand, bend and squat with frequency
Climb and hang decorations when needed
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