Customer Service Representative
Position Summary
Reporting to Customer Experience Manager and is responsible for :
- Guarantee that customer experience parameters are met for each account
- Support customer duties
- Lead customer experience initiatives with each customer
- Manage customer’s visit and events
Team
The Customer Experience Team will consist of :
- Customer experience administrators
- Customer administrative assistants
- Customer experience agent
- Customer experience analyst
Core Responsibilities
- Execute the required logistics of dispatches and reception of crews (aircrafts)
- Transportation
- A / C Catering
- Manage customer’s office :
- Office supplies
- Catering
- Lead customer experience initiatives with each customer
- Manage customer’s visit and events :
- Badging process
- Wifi access
- Phone access
- Office / facilities
- Catering
- Support customer duties
- Facilitate / coordinate customer accommodations
- Lodging
- Travel arrangements
- Transportation
Key Competencies
- Emotional intelligence
- Detail oriented
- Decision making
- Customer oriented
- Able to work under pressure
General Qualifications and Skills Required
- Customer service experience
- Administrative assistant experience
- Driver’s license available
- MS Office proficient (Excel and PowerPoint)
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