Office Assistant / HVAC Service Coordinator

Job Description

Job Description

All Seasons Inc. located in Tacoma WA,

We are a family-owned and operated HVAC company proudly serving Tacoma and the surrounding area with expert heating, air conditioning, indoor quality solutions, and electrical services, offering industry-leading Carrier® products with the most advanced technology.

Our team has 25 + years of experience in the design, installation and repair of residential and commercial heating and AC.

We are hiring an Office Assistant / HVAC Service Coordinator to join our team!

This position is the first point of contact for our customers and will be responsible for providing excellent customer service, taking accurate and detailed information on customer issues / needs, scheduling routine maintenance & service calls, inventory control, and providing support to our technicians in the field.

The office / Shop is a hybrid office and warehouse space our technician and installers come into the shop daily. Casual work environment and dress code, closed toed shoes required, and in- house training provided.

Benefits :

• Medical 75% employer paid
• IRA with 3% match
• Paid time off
• Paid holidays

Job Position : Office Assistant / HVAC Service Coordinator

Pay Scale : $25.00 - $32.00 per hour, depending on experience + Spiffs

Work Hours : 8 : 00am to 5 : 00pm, Monday through Friday, with occasional overtime

What you will be doing :

• Working in a hybrid office and warehouse setting
• Answering phone calls
• Scheduling service and maintenance calls
• Dispatching technicians
• Date entry for parts ordering and updating customer database information
• Scheduling sales appointments
• Inventory control & putting away parts shipments
• Receiving materials and checking serial numbers
• Putting away inventory in our warehouse
• Supporting field techs by occasionally delivering parts
• Must be able to climb on ladder
• Casual work environment, jeans and closed-toe shoes

Qualifications :

• High school Diploma or equivalent
• Valid driver's license and insurable driving record
• 2 years related experience and / or training in customer service, dispatching, scheduling, inventory, or combination of experience and education.
• Stellar customer service skills
• The ability to type 40 + WPM with accuracy
• Data entry, filing, and other general office duties
• Experience with MS Outlook, MS Office Suite, specifically Word, and Excel
• CRM Data base experience
• Strong organizational skills and high attention to detail

Check us out online : www.wantheat.com