Overnight Front Desk Supervisor

Company Description

Starting pay rate : $18 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions.

Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

Job Description

Are you a natural leader with a passion for delivering exceptional guest experiences? We're seeking a talented individual to join us as a key player in our Front Office team.

If you thrive in a dynamic environment, excel in guest service, and embrace core values of integrity and passion, this role is for you!

As the Front Desk Supervisor, you will :

• Step in as Manager on Duty during the absence of the Director and Front Office Manager by supervising the Front Desk, Night Auditors, and Guest Service Agents by setting a positive example and maintaining a high level of service quality.
• Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.
• Greet each guest with a genuine and warm welcome, setting the tone for their stay.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
• Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience.
• Coordinate with housekeeping for VIP guests' arrivals enhances their play a pivotal role in training new Front Desk personnel to uphold service standards.

Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

• 1 year supervisory experience in a hospitality setting.
• Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
• Must be able to stand for an extended period of time.
• Make decisions based on your own judgment and company policy.
• Ability to work a flexible schedule to include weekends and holidays.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits medical, dental and vision
• Paid Time Off (PTO) vacation, sick, and personal
• Paid Holidays
• K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (, hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs
30+ days ago