Floor Lead
Mejuri
Boston, Massachusetts, US
Full-time
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
The Role :
The Floor Lead is a valuable member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team, and ensuring day-to-day business operations are expertly executed and maintained.
The Floor Lead maintains a strong presence on the sales floor, has outstanding people skills, and champions Mejuri’s values.
A true team player with a can-do attitude that motivates the team on a daily basis.
Customer Experience :
- Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
- Expertly executes and coaches others to execute our Selling Programs.
- A product expert, remain informed and knowledgeable of all Mejuri products and latest launches.
- Assist the team with implementing various customer-centric campaigns and maintaining relationships.
Sales :
- Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.
- Maintain operational processes that have a positive impact on sales, decrease spend, and enhance the business.
- Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients.
- Drive business through clienteling, sourcing new customers, and fostering existing customer relationships.
- Manage sales floor operations, coaching, and providing feedback in the moment to support the sales team.
- Provide critical insights and make recommendations daily.
Operations :
- Responsible for supporting all operational workflows & upholding our standard operating procedures including but not limited to : opening / closing the store, managing merchandise, sales floor management, and employee management & ensuring all business requirements are achieved each day.
- Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS, and BORIS transactions ensuring we exceed expectations with each interaction.
- Manage inventory tasks including but not limited to shipping & receiving, inventory transfers, etc.
- Work with store management to identify any opportunities to improve the daily operations of the store (i.e., systems, tools, processes).
- Ensure physical store maintenance is upheld 10 / 10.
Visual Merchandising :
- Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine action steps to improve sell-through.
- Provide support to Visual Lead during implementation of retail campaigns.
- Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
- Support with the day-to-day maintenance of visual displays and product.
- Report any damaged display product or tools to the Visual Lead.
- Provide feedback to Visual Lead relating to gaps and opportunities.
What you'll bring to the team :
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly.
- Excellent organization and analytical skills.
- Critical thinking ability - identify potential challenges and develop action plans.
- Physical requirements : Ability to stand for 8 hours, lift 50 lbs.
- Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.
J-18808-Ljbffr
13 days ago