Associate Director - Financial Aid Systems

Boston College Introduction

Learn more about the general tasks related to this opportunity below, as well as required skills.

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students.

Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.

4 billion, and an endowment in excess of $3.5 billion.

Job Description

Under the direction of the Director of Financial Aid, this position oversees all financial aid systems, including the preparation of business requirements for new and enhanced systems to ensure that current and future financial aid systems requirements are met.

Works with Student Services Information Systems department as well as system vendors to ensure regulatory changes are implemented in a timely and successful manner.

Shares responsibility for undergraduate caseload management. Works with the Director to ensure institutional and federal compliance.

Responsibilities include, but are not limited to :

Work with various campus partners to implement, enhance, and maintain ProSam, Boston College's financial aid management system;

FolderWave, the financial aid imaging system; Slate, the financial aid communication system; EagleApps, the student information system, and all system functions for financial aid.

• Manage the various processes associated with financial aid system implementations and maintenance including financial aid awarding, budgeting, need analysis, work-study, and reporting.
• Oversee the development and review of functional specifications related to ProSam, FolderWave, Slate, EagleApps, and other system enhancements as well as regulatory and university policy changes;

develops business requirements, implementation schedules, and test plans; conducts and coordinates testing; and collaborates with Student Services Information Systems, Information Technology Services (ITS), Production Services, and third-party vendors.

Serve as subject matter expert for ProSam, FolderWave, Slate, and EagleApps integrations, including all systems-related documentation and training materials.

Identifies system-related training needs for the undergraduate, graduate, and law teams and works with the Financial Aid Associate Directors on training delivery.

• Develop ad hoc reports using Cognos. Is the point of contact for operational financial aid reporting requests and needs.
• Create necessary technical documentation to detail financial aid systems (ProSAM, FolderWave, Slate, EagleApps) functionality, integrations, and updates.
• Manage annual cycle startup and year-round system maintenance. Work with the Student Services Systems Associate Director on comprehensive setup and testing efforts in test environments and shares responsibility for Profile and FAFSA loading procedures, data integration between various university systems, and the returning student rollover process with the Student Services Information Systems and ITS.
• Manage a caseload of approximately 100 students.
• Supervise a team of up to 3 financial aid professionals. Monitor staff casework to ensure all files and awards are completed efficiently and meet regulatory compliance mandates.

Updates weekly statistics on caseload management. Adjust workloads when necessary. Monitor the programmatic responsibilities of reporting staff to ensure efficiency and regulatory compliance.

Exercises and trains others how to exercise professional judgment.

• Keep current with best practices in the profession.
• Conduct performance management reviews for staff including goal setting and career development. Foster high team productivity, morale, success, and member retention while ensuring program integrity and confidentiality.
• Work closely with other offices including Student Accounts, Credit and Collections, Admissions, Academic Services.
• Represent Financial Aid Office at various programs and events including Orientation, Open House, on-campus events, etc.
• Assume other duties as assigned.

Full-Time Equivalent Hiring Range : $77,800 to $97,250; salary commensurate with relevant experience.

Requirements

5 to 7 years of progressive leadership in financial aid administration with experience in higher education. Alternately, the successful candidate may possess any equivalent combination of higher education experience and training and technical experience / knowledge.

Bachelor's degree required. Master's preferred.

Excellent technical knowledge of financial aid programs, regulations, needs analysis methods, and aid packaging techniques.

Demonstrated experience in developing and delivering financial aid training, file review, awarding, and advisement in student financial aid administration required.

Experience with administering aid using institutional methodology is preferred.

Excellent leadership, organizational, and problem-solving abilities.

Strong commitment to customer service and ability to handle complex situations.

Attention to detail, manage multiple projects simultaneously.

Strong interpersonal skills and demonstrated ability to work collaboratively with cross-functional teams.

Preferred Qualifications

Strong technical knowledge of a financial aid management system.

Proficiency with PC, Google Suite tools, Microsoft Office tools, with the ability to learn new technology systems.

Knowledge of Slate, Cognos, Tableau, Excel, and / or other data management tools. Experience or proficiency in writing SQL queries is a plus.

Knowledge of Federal sites such as EDConnect, NSLDS, CPS, and COD.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility :

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
• Paid Holidays Annually
• Generous Sick and Vacation Pay
• Additional benefits can be found on https : / / www.bc.edu / employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans.

To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https : / / www.bc.edu / diversity.

Boston College's Notice of Nondiscrimination can be viewed at https : / / www.bc.edu / nondiscrimination.

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