Manager, Operations - Vacant

Job Description

Management Objectives

• Understand the markets target metrics, goals, and overall Occupied portfolio performance in order to direct the team appropriately and drive results
• Enforce / Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience
• Ensure all Marketing is compliant with TAH standards
• Forecast / Manage Occupancy Timelines, and manage the Acquisition and Disposition Processes
• Ensure that all team members are properly trained and that they have the appropriate tools to succeed
• Display exceptional knowledge of Tricon’s policies, processes, and initiatives
• Alert all appropriate management / parties immediately of any potential habitability / legal / escalated resident concerns / HR issues
• Communicate promptly and effectively any company updates, financial results, and new objectives with team members
• Scrub all appropriate daily / weekly / monthly reporting for accuracy
• Work collaboratively with Operations Manager Occupied to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience
• Audit SODA / scope documents for accurate resident chargebacks, and ensure that all deposit statements are submitted in a timely manner to remain in compliance with state laws
• Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals

Communication / Character Objectives

• Hold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions
• Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards
• Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes / tools when needed

Qualifications :

• Prior property management experience required
• Ability to analyze multiple data sets and make sound business recommendations accordingly
• Collaborative, team player
• Ability to think critically and solve problems
• Excellent time management skills
• Adaptable to change and forward thinking
• Excellent communication skills both written and verbal
• Ability to work well using mobile office electronic tools and systems
• Basic accounting and math skills, excellent analytical skills
• Excellent Customer Service Skills required
• Knowledge of Yardi preferred
• Desire for continuous development
30+ days ago