Sr. Director, Product & Strategic Initiatives (Merchant Experience) - Paze

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more.

As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

All potential applicants are encouraged to scroll through and read the complete job description before applying.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire.

This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position oversees the development of the Paze product as it integrates with businesses and strategic partners.

Essential Functions

• Develops complex strategic product initiatives that result in significant expansion of the Paze Product.
• Leads a team of motivated product managers dedicated to bringing best-in-class products to our Financial Institution and Merchant customers.
• Engages with both customers and Early Warning's leadership to capture feedback for technology and process improvements to drive adoption and deliver business value.
• Develops and strengthens executive C-level relationships with strategic partners and clients.
• Documents business requirements needed to partner with the organization to design, implement, test, and deploy enhancements.
• Identifies, evaluates, and consults on new sales and customer success technologies, process innovations and vendor relationships for alignment.
• Analyzes opportunities, synthesizes findings, develops go-forward plans, and acts as part of the ongoing team to translate recommendations into results.
• Creates and leads presentations and briefs with leadership.
• Oversees product development team to ensure that our customer facing documents are easy to understand and enable ease of implementation.
• Provides thought leadership and represents the product and company, speaking at trade events, client conferences, industry webinars and podcasts.
• Serves as a trusted leader, mentor, and trainer.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education or experience typically obtained through completion of a Bachelor's degree.
• 15 or more years relevant work experience in Product Management.
• Demonstrated leadership experience and cross functional collaboration experience.
• Experience in recruiting and developing direct talent.
• Knowledge of card-based payments systems including technical, business and legal considerations.
• Knowledge of alternative payments and programs.
• Knowledge of ecommerce, digital payments and network tokenization.
• Experience deploying complex technology solutions to market.
• Experience building scalable business models and go-to-market strategies.
• Experience identifying market and business needs / gaps and translating those into fungible opportunities.
• Experience conceptualizing and incubating new products and leading the customer development process from product ideation, MVP / PoC stages to general market launch.
• Effective verbal and written communication and presentation skills.
• Strong business acumen and effective leadership skills.
• Ability to travel 20-30%.
• Background and drug screen.

Preferred Qualifications :

• MBA or Master's degree.
• Demonstrated product management experience.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.

Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and / or negligible amount of force frequently.

Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.

Requires the ability to communicate with internal and / or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Compensation

The pay scale for this position in :

Phoenix, AZ / Chicago, IL in USD per year is : $200,000 - $215,000.

New York, NY / San Francisco, CA in USD per year is : $230,000 - $260,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer.

Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers).

The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO / HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And so much more! We continue to enhance our program, so be sure to check our Benefits page for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

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