Guest Services/Event Staff | XL Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

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Position Summary

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime.

In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter.

You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience.

Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role will pay $16.00 / hour

Benefits for PT roles : 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

EVERGREEN ROLE : Applications are accepted on an ongoing basis; there is no application deadline

About the Venue

The XL Center is Connecticut’s premier destination for sports & entertainment.

The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team.

Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses.

The XL Center is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers.

The XL Center entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season.

The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others.

The XL Center will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities

• Arrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniform
• Greets all guests in a welcoming, friendly manner
• Examines each ticket to ensure correct date and event
• Escorts guests to correct seats
• Answers guest questions regarding event and arena, ., location of concession stands, restrooms
• Ensures non-smoking rules are followed
• Keeps aisles and stairways clear of objects and guest gatherings to ensure safe entry / exit
• Responds to guest concerns in a respectful and calm manner and contacts Supervisor or Manager as needed
• Maintains a positive, outgoing demeanor always adhering to Expectations for Guest Service
• Accurately and thoroughly completes all pertinent reports and documentation

Qualifications

• Prior Guest Services experience required
• Excellent communication skills required with thorough understanding of written and spoken English
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Ability to work at the arena in Hartford, CT and the stadium in East Hartford, CT
• Ability to stand for extended periods of time
• Ability to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concrete
• Ability to work in heights, in darkened area, around crowds, loud noises and flashing lights
• Ability to remain calm and focused in fast-paced environment and stressful situations
• Ability to work in adverse weather conditions, as needed
30+ days ago