Company Overview : Scott Cantrell, a prominent player in the insurance industry, is seeking dedicated and customer-focused individuals to join our team as a Receptionist.
Committed to delivering exceptional service, we provide a collaborative work environment that values teamwork, professionalism, and ongoing development.
Job Description : As a Receptionist, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience.
This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Your primary responsibilities will include :
- Responding promptly to customer inquiries via phone, email, and live chat.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Collaborating with other departments to ensure comprehensive customer support.
- Maintaining accurate and up-to-date customer records.
Qualifications :
- Exceptional communication and interpersonal skills.
- Previous experience in customer service, preferably in the insurance industry.
- Detail-oriented with strong problem-solving abilities.
- Ability to handle challenging situations with empathy and professionalism.
- Familiarity with insurance products and policies is a plus.
- Proficient in computer applications and customer relationship management (CRM) software.
Requirements :
- High school diploma or equivalent; college degree is a plus.
- Knowledge of insurance regulations and industry practices (training will be provided).
- Ability to adapt to a fast-paced work environment.
- Strong organizational and time-management skills.
- Willingness to participate in ongoing training and professional development.
Benefits : We offer a competitive compensation package, including a base salary and opportunities for performance-based incentives.
Our comprehensive benefits package includes health insurance, retirement plans, and opportunities for career advancement within the organization.
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you!
www.insuredbyscott.com
Scott Cantrell State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds.
Customer Relations Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. This position is wi...
Receptionist - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. As an Agent Team Me...
Office Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. As an Agent Team Me...
Intern - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. As an Agent Team Me...
Insurance Account Representative - State Farm Agent Team Member
As an Agent Team Member, you will receive. As a member of my agency team, I will act as a mentor and provide an environment in which you can learn the insurance business and build upon your managerial skills/experiences. Working closely with the agent to gain an understanding of the agent’s role and...
Bank Products Position - State Farm Agent Team Member
As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself. Do you have aspirations to run your o...
Customer Relations Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. As an Agent Team Me...
Account Manager - State Farm Agent Team Member
As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. ...
Account Associate - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. As an Agent Team Me...
Marketing Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. As an Agent Team Me...