Job Description
Job Description
Description :
WE ARE HIRING! $1000 SIGN-ON BONUS Receive $500 at 30 Days of Employment and the other $500 at 6 Months of Employment
Why Work with Us?
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress.
Our commitment to our team is unwavering, and we consider our employees our greatest priority. We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.
It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.
Idaho Housing and Finance Association is a leading organization dedicated to providing housing solutions and financial assistance to individuals and families in Idaho.
We are currently seeking a professional to join our team as a Housing Counseling Support Specialist . The specialist will play a crucial role in assisting with various counseling and support functions, ensuring the smooth operation of our housing counseling programs.
In this role, you will have the following responsibilities :
Intake Specialist :
- Answers all initial housing counseling phone calls for non-IHFA counseling clients, provides information on housing counseling options as well as in-taking client information
- Completes initial housing counseling intake assessment
- Creates and sends out counseling packets and organizes files upon return
- Analyzes financials and inputs into CMS
- Assigns counseling files to counselors
- Start-up correspondence with servicers
- Assists non-IHFA counselors with counseling tasks as needed
- Will complete HO250 and will become a certified counselor consistent with new HUD guidelines
- Reviews closed files for compliance
- Scans / uploads files for storage
Online Homebuyer Education :
- Answer support questions for online homebuyer education for all state programs for email / chat / phone
- Assists with research and monitoring
- Assist with statistical data recording and analysis of demographics of Finally Home! classes
- Answer questions related to the live HBE classes
- Additional projects on an as needed basis
Data Compilation :
- Assist with the data compilation for both homebuyer education as well as all housing counseling provided by IHFA
- Tracks housing counseling inquiries and maintains spreadsheets
- Data analysis of one-on-one housing counseling files for all IHFA housing counseling cases and IHFA counseling reporting
- Reviews closed counselor files and completes checklist
Communication / Correspondence :
- Answer general phone calls and perform back up assistance as needed
- Clerical functions
- Drafting letters / communication with lenders and customers
- Follow up with potential housing counseling clients
Customer Service :
Work to ensure customer service needs are met, and guidelines and regulatory requirements are followed while maintaining excellent customer relations
Personal Development :
- Participate in training and cross-training on an individual basis with department staff
- Foster a team atmosphere
- Attend job-related classes and seminars to acquire necessary job-related knowledge
May perform other additional duties and responsibilities as assigned.
Requirements :
Position qualifications required are the following :
- 5 plus years of experience in performing administrative functions
- General knowledge of accounting principles
- Self-directed and motivated with strong computer and communication skills
- A four-year degree in a related field is desirable
- Ability to prioritize and organize tasks effectively
- Good interpersonal skills to communicate with a variety of individuals
- Willingness to become a HUD certified housing counselor
- Experience with Word and Excel preferred
- Highly organized with exceptional attention to detail
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