Vice President, Production Services Application Support I

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and / or administration.

Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.

Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself.

This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Production Services Application Support to join our Custody Production Services team.

This role is in Pittsburgh, PA and will follow a Hybrid schedule (3 days per week in-office required). Candidate must reside within a commutable distance to this work location, as we are unable to accommodate 100% virtual work arrangements.

In this role, you'll make an impact in the following ways :

• Maintain and support highly complex applications and their operating environments
• Perform complex troubleshooting as a subject matter expert for a portfolio of applications
• Work to ensure appropriate monitoring and alerting setup
• Coordinate root cause analysis and problem management for complex problems potentially spanning multiple applications, to address underlying technical issue

To be successful in this role, we're seeking the following :

• Bachelor's degree, or foreign equivalent, in Computer Science, Computer Engineering, Electronic Engineering or a related field
• 4+ years of experience providing L2 or higher support for applications
• Reviewing configuration and queries within databases of financial systems and applications using MS SQL, Oracle, DB2, and Vertica
• Reviewing the configuration, application architecture, and business logic within the operating systems of financial systems and applications using windows, UNIX, and Mainframe Platforms;
• Familiarity with various financial products and terminology (SWIFT, Mutual Funds, etc.).

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards :

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability : IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP's Climate Change 'A List'

Our Benefits :

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.

Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup.

Works on root cause analysis and problem management to address underlying technical issues. Collaborates with business and application development stakeholders.

Monitors changes to applications and their operating environment. Analyzes any complex issues.Recommends technical solutions on application problems.

Reviews and develops updates of contingency documentation and processes.Reviews and analyzes product migrations through all systems environments.

May review and execute Change Management scripts.Contributes to incident resolution for high priority incidents.May mentor or provide guidance for junior team members.

Contributes to the achievement of related teams' objectives Bachelor's degree in computer science or a related discipline, or equivalent work experience required;

advanced degree is beneficial.6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus.

BNY Mellon is an Equal Employment Opportunity / Affirmative Action Employer. Minorities / Females / Individuals with Disabilities / Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work.

We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity / Affirmative Action Employer. Minorities / Females / Individuals With Disabilities / Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work.

We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.