Job Title : ServiceNow CMDB Subject Matter Expert (SME)
Duration : 1-Year Contract with Potential for Annual Extension
Location : Hybrid 2 days onsite in Chelsea, MA, and 3 days remote
Responsibilities :
- Lead the team in transitioning from the current to the desired phase, following best practices.
- Mentor and support junior team members, providing guidance and training.
- Oversee the entire project lifecycle with hands-on experience in ServiceNow CMDB.
- Engage with stakeholders, guiding implementations and roadmap execution.
- Act as the subject matter expert for all CMDB-related activities, offering both strategic and technical guidance.
- Design, implement, and maintain CMDB processes and configurations, ensuring data integrity across the IT environment.
- Collaborate with IT teams to identify and map Configuration Items (CIs), relationships, and dependencies.
- Establish and enforce CMDB data standards, governance, and quality assurance processes.
- Perform data analysis, validation, and resolution of discrepancies to improve accuracy and efficiency.
- Support CMDB integration with other ITSM processes, including Incident, Change, and Problem Management.
- Lead initiatives to improve CMDB maturity in line with ITIL and industry best practices.
- Provide training to junior team members on CMDB processes and tools.
- Work with ITSM and Asset Management teams to ensure alignment of processes.
- Generate reports and actionable insights to improve CMDB processes.
Desired Skills & Experience :
- Proven experience leading CMDB projects from inception to completion, with expertise in ServiceNow CMDB.
- Ability to establish and implement best practices for CMDB processes.
- Experience collaborating with project management and training team members.
- Customer-focused with the ability to mitigate and avoid issues.
Qualifications :
- Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
- 5+ years of experience working with CMDB in an enterprise environment, with expertise in ServiceNow.
- Strong knowledge of ITIL framework and ITSM processes; ITIL certification preferred.
- Expertise in CMDB architecture, design, and maintenance, including data modeling and configuration management.
- Proficiency in managing CMDB relationships, CI attributes, and data validation rules.
- Strong analytical skills and attention to detail.
- Excellent communication and collaboration skills, with the ability to explain technical concepts to non-technical stakeholders.
Preferred Skills :
- Experience in scripting and automation within CMDB platforms (e.g., PowerShell, Python, ServiceNow scripts).
- Familiarity with cloud infrastructure (AWS, Azure) and its integration with CMDB.
- Experience implementing CMDB integrations with discovery tools and asset management systems.
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