Inspector - Holiday Inn Express

Inspector

Assist the executive housekeeper by inspecting rooms, training new room attendants, and acting as a room attendant when not inspecting.

Helps ensure that product quality standards are met and that optimum service is provided to hotel guests according to hotel, brand and / or company business objectives.

We want our guests to feel like part of the family, which means we need you to be down-to-earth by being straightforward and natural, be thoughtful by being perceptive, caring and accommodating, be sociable by being upbeat, involved and friendly, and be reliable by being professional, a team player and resourceful.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Maintain proper inventory levels, managing cost per room for supplies and labor (i.e. bed & bath linen reuse and laundry operation).
• Educate and train room attendants as assigned in compliance with brand, governmental and safety regulations.
• Ability to read and interpret property management system reports.
• Promote teamwork and quality service through daily communication and coordination with other team members.
• Assist with deep cleaning projects and / or assist with housekeeping staff during high-volume periods.
• Inspect all assigned rooms and public areas to ensure furnishings, guest room supplies, equipment, linens and public areas are clean and in good repair to meet guest satisfaction.
• Advise associates of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest rooms to ensure guest satisfaction.
• Comply with special needs and requests of the guests.
• Stay 100% current with brand standards and ensure each guest room meets or exceeds all brand standards.
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining green initiatives (i.

e. energy conservation).

• Inspect rooms daily and record the condition of rooms to ensure brand and company standards are maintained or exceeded.
• Ensure heating and cooling units are properly cleaned and set.
• Regular and punctual in attendance.
• Follow procedures for security of lost and found items.
• Must be able to lift a minimum of 50 pounds and endure various physical movements throughout the day.
• Able to perform job functions with attention to detail, speed and accuracy.
• Able to think clearly, remain calm and solve problems under pressure using good judgement.
• Able to lead by example, teach and be responsible for the actions of others.
• Attend monthly department meetings and training sessions as necessary.
• Interact with the public, team members and guests in a positive manner.
• Anything that contributes to a positive culture and the success of the hotel.
• Other duties as assigned.

Requirements

• High School Graduate or General Education Degree (GED).
• One to two years previous experience in a similar position including some supervisory training or experience.
• Basic computer skills required.
• PMS experience preferred (Opera, Visual Matrix, OnQ, etc.).
• Second languages preferred.

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