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Clinical Contact Center Supervisor

VirtualVocations
Saint Paul, Minnesota, United States
Full-time

A company is looking for a Clinical Contact Center Supervisor to oversee call center operations and staff performance.Key ResponsibilitiesSupervise call center staff and manage performance expectationsMonitor call metrics and ensure compliance with client service levelsDevelop and implement training programs and quality improvement initiativesRequired QualificationsUS RN License or Licensed Clinical Social Worker requiredRecent psychology experience within a mental health facility or clinicFive years of supervisory experience in a call center role or equivalentWorking knowledge of prior authorizations and benefit investigations preferredGeneral understanding of call management systems

12 days ago
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