IT Help Desk Technician (Level 1, 2) -TEMP TO HIRE

Job Description

Job Description

Salary : $18.00 - $20.00 per hour depending on experience

Join our fast-growing, dynamic and SUCCESSFUL company! You will work in a fast paced and

challenging environment that constantly expands our Help Desk Technicians' skillsets.

The selected candidate will be put into a Level 1 or 2 technician position and will be responsible for various

duties needed to maintain and support a telemarketing company's production. The environment supported

contains 600+ desktops, Windows servers of various roles, as well as network infrastructures.

Duties include, but are not limited to :

• Perform computer imaging, software installations, and maintain technology inventory.
• Provide end-user support and problem resolution for desktop computers, laptop / notebook

computers, printers and other peripheral hardware, and software applications.

• Utilize our trouble-ticketing system to document your work and facilitate communication with our
• Utilize our support technologies to provide remote-based support.
• Respond to support requests and maintain resolution documentation.
• Desktop and server hardware installations as well as applicable operating system installations.
• Software installations and / or configuration on end user desktops, some servers, network devices,

and other hardware.

• Active Directory user and computer management as well as Group Policy review, creation, and / or
• Creation of documentation relating to daily tasks.
• Available to work mornings, evenings or weekends as needed for large-scale or high-priority projects.
• Depending on experience, may serve as escalation point for level 1 help desk staff.
• Depending on experience, possible overnight travel to remote collocations (minimal and as

needed).

Not Required, but Definitely a PLUS!

• Configuration and modification of Asterisk based PBX phone systems.
• Ability to configure, customize, and support typical Linux installations and distributions.
• Understanding of file systems, performance monitoring and troubleshooting.
• Experience with Windows Scripting (VBScript & Batch), PowerShell, Perl, and / or other command

line (CLI) tools.

• Basic understanding of High Availability computing and networking. (eg. Microsoft Clustering).
• Ability to automate (script) repetitive tasks.

Requirements :

• Ability to work well within a team.
• Ability to perform assigned work in a consistent manner.
• Experience with providing desktop support for Windows-based systems.
• Logical, detail oriented, and able to communicate well both verbally and in writing.
• 2-5 years minimum experience in a supporting role within an IT team.
• Basic experience with network troubleshooting and administration.
• Basic understanding of server architectures, hardware, RAID.
• Basic to Moderate understanding of network protocols (TCP / IP, UDP), hardware & software network

security, name services, and load balancing.

• Moderate understanding of application & OS security, including virus scan management.
• Active Directory experience beyond password resets and adding new user accounts.
• Demonstrable problem analysis and resolution skills.
• Must pass background check

Principals only. Recruiters, please don't contact this job poster. Please do not contact us with

unsolicited services or offers.