Service Coordinator

Job Details

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture.

In this role, you will be responsible for answering, responding, and meeting the needs of all incoming customer service calls.

As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com / careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Service Coordinator.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with Our Training and Your Experience

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Act as our customer’s best service provider at all times thereby ensuring Convergint is the customer’s first choice for service.
• Handles all incoming customer calls including service dispatching, tracking, and scheduling of calls, call status tracking and call changes, entering new sites, collections, modifying existing sites, and handling all general inquiries.

May provide support and backup for other areas of the business. May handle calls after hours.

• Creates and dispatches work orders daily for scheduling of planned maintenance and service.
• Attends weekly planning sessions; conducts weekly service paperwork reconciliation; performs weekly timesheet data entry.
• Updates, populates, maintains, and develops customer service binder to maximize customer service and satisfaction.
• Procures Parts / Materials for service work orders.
• Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers, and subcontractors.

Meets monthly to discuss expiring contracts and to review upcoming PM visits.

Performs other duties and responsibilities as requested or required.

What You’ll Need

Exceptional customer focus; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues :

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint to learn more about the company and the exciting opportunities available.

Qualifications

Behaviors

Preferred

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

High School or better.

Experience

Preferred

1-3 years :

Customer Service / Dispatching Experience

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)