Voice Engineer (UCC)

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Job Title : UCC Voice Engineer

Job Location : Sunnyvale, CA

Job Type : Contract

Job Description :

• This position is responsible for the deployment, support, and upgrade of production of Zoom Phone, Zoom Meeting, and NICE infrastructure supporting worldwide locations.
• Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs.
• Manage global telecom ISP for SIP trunk and voice circuits.
• In addition, this position will review, plan, and evaluate voice systems and work closely with the network engineering team on design, configuration, and troubleshooting.
• Zoom Phone and NICE contact center focus is a must.

Roles and Responsibilities :

• Implementing and supporting enterprise-class voice networks to support Zoom Phone, NICE CxOne contact center, SFDC voice, and AudioCode.
• Deploy voice infrastructures in new and existing offices worldwide.
• Proactive management, monitoring, troubleshooting, and technical analysis of the global voice infrastructure.
• Help with the development and implementation of voice, video, and collaboration technology roadmaps globally.
• Perform troubleshooting to isolate and diagnose voice and video problems.
• Design, configure, and script NICE CxOne contact center software (ICM, CVP, IP-IVR), third-party software, and integrated peripherals systems.
• Call routing, configuration, ICM scripting
• Assist in the development of voice and video network operations processes, procedures, and documentation.
• Manage worldwide telecom vendors to obtain the best voice service

Requirements :

• Competency is based on education, training, skills, and experience.
• Hands-on experience with Zoom Phone, NICE CxOne contact center, and SBC.
• NICE ICM Enterprise development and deployment experience, including scripting, configuration, and call routing.
• IP-IVR, CVP integration design and deployment.
• Experience with Zoom / Poly / Neat Room video conference and integration to Zoom.
• Hands-on experience with Cisco Cube Voice Gateways and Zoom Phone.
• Minimum of 5+ years of hands-on experience in Cisco and Zoom voice and basic network engineering is required.
• Strong ability to identify, determine, and document customer requirements.
• Solid written and verbal communication proficiencies, quick learning abilities, and self-motivated team player.
• BS in Computer Science or another similar technical field.
• Minimum of 5+ years of hands-on experience in Voice and Collaboration engineering.
• Zoom Phone, Cisco Voice, NICE (ICM, CVP, IP-IVR).
• Video conferencing with multi-vendor platforms (Zoom, Poly, Cisco).
• Collaboration with Zoom Meetings and Phone.
• Good communication and documentation skills.
20 days ago