Scheduling Coordinator

Scheduling Coordinator

Deerfield Beach, FL, USA Fort Lauderdale, FL, USA West Palm Beach, FL, USA Req #1471 Saturday, August 17, 2024

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

Job Summary :

This position requires the skills and ability to provide service coordination and office administrative support. Job duties include customer service, logistically scheduling work orders, creating estimates and proposals for our internal Operations and Business Development teams.

The ideal candidate will work with the field technicians and management to ensure consistent best in industry customer satisfaction, and business growth.

Position is located in Deerfield Beach, Florida.

Job Responsibilities :

• Handle incoming customer calls, including service dispatching, tracking and scheduling of services.
• Enter, update and maintain accurate information in our operational systems, Great Plains.
• Provide assistance and support to field technicians who are experiencing unanticipated delays and / or schedule changes.
• Administer the check in / checkout process of technicians in accordance with company safety policy and advise supervisors of any missing / late technicians.
• Procure Parts / Materials for service work orders.
• Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.
• Perform other duties and responsibilities as requested or required.

Job Requirements :

• Prior scheduling experience is a plus but not required.
• Fire Protection industry experience is a strong plus.
• Skilled and self-motivated individual, team-oriented and can work well alone, or in collaboration with others.
• Exceptional telephone and personal customer service skills and ability to work under time constraints.
• Excellent problem-solving skills.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
• Strong attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Strong ability to facilitate a positive working environment for customers and team members.
• Familiarity with Great Plans is a plus.

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability / veterans.

Other details

• Pay Type Hourly
• Deerfield Beach, FL, USA
• Fort Lauderdale, FL, USA
• West Palm Beach, FL, USA
30+ days ago