Senior Business Analyst - Digital Experience

Job Overview

We have a new opportunity for a Senior Business Analyst based out of our corporate headquarters in Milwaukee, WI or Chicago, IL.

Fully remote work or alternative work locations will not be considered.

As a Senior Business Analyst specializing in Digital Experience (DX) Platforms, you will help Komatsu to build a new face to its customers.

As such, you will use your industry insights and experience to understand and enrich our product vision. Main tasks will include performing detailed requirements analysis, documenting processes and process changes, relaying requirements to downstream technical teams for build and deploy functions and coordinating user acceptance testing.

To succeed in this role, you should have strong communications skills, an analytical way of thinking and be able to quickly learn, absorb, and explain complex business concepts as well as IT enablement concepts.

This role will be expected be conversant in the following areas :

• eCommerce
• Digital marketing
• Digital Sales Enablement and CPQ
• Digital Asset Management
• Product information management (PIM)
• Identity and Access Management
• Customer insights
• Contact Center concepts
• Content Management

Key Job Responsibilities

• Partner with business stakeholders to identify and capture business requirements, documenting those in Azure DevOps (ADO).
• Analyze and document current processes, changes to processes, and / or new processes to be defined, including cross-functional impacts across business functions.
• Cascade requirements to downstream technical teams, including providing explanations as needed to build teams.
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Lead meetings, e.g., business requirements review, testing engagement, etc.
• Actively participate in formal presentations to a variety of management levels.
• Coordinate system / user testing as required; analyze and validate testing results.
• Act as a reference and provide support to application users with respect to questions arising from application / functionality adoption and use.
• Perform rules authoring as required to support business requirements
• Stay current with industry trends and best practices in digital experience platforms, application logging, monitoring, and observability.

Qualifications / Requirements

• Bachelor’s degree in information technology or a related field
• Minimum of five years of prior Business Analyst experience
• Strong understanding of process engineering and re-engineering, as well as process optimization.
• Experience with content management systems (CMS), ecommerce platforms, and CRM systems, such as Salesforce, or Adobe Experience Manager.
• Familiarity with DevOps platforms, including documentation of epics / user stories / features, as well as requirements traceability (RTM).
• Proven track record of successfully capturing, documenting, and communicating requirements for digital experience platforms, including experience with the following domains and concepts : eCommerce Digital marketing Digital Sales Enablement and CPQ Digital Asset Management Product information management (PIM) Identity and Access Management Customer insights Contact Center concepts Content Management
30+ days ago