Sr Associate, Process Manager (Small Business Bank Strategy)

Center 2 (19050), United States of America, McLean, VirginiaSr Associate, Process Manager (Small Business Bank Strategy)

As a Small Business Bank Sr. Process Manager within the Strategy, Marketing and Deposit Analytics team, you will be asked to manage and support several key processes that directly support Business Banking objectives.

You will be part of a smart, talented team responsible for creating and enhancing processes that consistently deliver excellence to our key stakeholders.

In this position, you will play a key role in delivering processes that impact the company’s bottom line, contributing immediately to strengthen process management and employ best practices.

You will be expected to drive process efficiency while also maintaining a clear focus on being well managed. We are seeking a dedicated and disciplined process professional who excels in a team environment.

This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly.

The ability to influence will also be critical as you will work with key leaders and stakeholders across teams in Small Business Bank, Retail, Commercial, and Risk.

General Responsibilities :

Oversight of multiple processes with efficient, effective and timely delivery.

Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership.

Drive process improvement as part of re-engineering efforts across Small Business Bank, defining current state, identifying gaps / opportunities and mapping solutions.

Implement process efficiency and well managed improvements through collaboration with team members, partners and stakeholders.

Define, establish, and manage process controls in partnership with Risk

Partner with team members, other LOB’s, and key stakeholders to drive execution around written policies, procedures and process documentation.

Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes;

escalate breakdowns in the process by asking the right questions and identifying / involving the right stakeholders to correct breakdowns.

Position requires strong judgment, process documentation and monitoring, problem solving, job specific skills, communication and leadership.

The person will :

Exhibit a proven track record of process management, bringing the ability to quickly put structure in place to manage their work

Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

Demonstrate organizational agility to adapt to changing demands

Display strong communication and collaboration skills

Display strong problem solving and influencing skills

Have a clear focus on driving results and meeting deadlines

Basic Qualifications :

At least 1 year of Process Management experience

At least 1 year of banking experience

Preferred Qualifications :

Bachelor’s Degree

At least 3 years of Process Management experience

At least 1 year of experience in Small Business Banking

At least 1 year of experience working with Small Business Deposit Products

Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.

Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

• Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
• San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act;

and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.