Bilingual Call Center Rep (Spanish/English)

job summary : Responsibilities :

Responsibilities :

• Hours of Operation : Mon-Sun 8am-9 : 30pm PST (5x8, Five - 8 hour shifts)
• Weekends and some holidays required
• Orientation and Equipment pickup are onsite for the first day, but the position is fully remote.
• Office is located in Corona, CA 92881
• Pay Rate for Bi-Lingual Candidates : Training : $24 / hr (first 90 days). Production : $25.03 / hr
• Paid weekly. (W-2 Randstad)
• Duration : 6 month contract assignment, potential to extend or convert based on performance and attendance
• No time off during training (first 90 days of assignment)

Job Description :

• The Membership Services Representative is responsible for the increase in customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely, and meaningful information.
• They will provide higher level support to members' inquiries and issues as they utilize the healthcare plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.
• They will answer heavy inbound calls, and provide customer support while navigating multiple computer applications.
• Responds professionally to inquiries from internal / external customers.
• Promotes, ensures and provides customer service to internal / external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.

Skills : Call Center Support, Call Center, Follow-up, Active Listening, Telephone Etiquette, Empathy, Interpersonal Sensitivity, Typing Skills, Basic Software Skills, Basic Computer Skills, Patient Support, EHR / Epic, EMR, Customer Service, Data Entry, Membership Services, Healthcare System Navigation Experience : undefined

responsibilities :

• Hours of Operation : Mon-Sun 8am-9 : 30pm PST (5x8, Five - 8 hour shifts)
• Weekends and some holidays required
• Orientation and Equipment pickup are onsite for the first day, but the position is fully remote.
• Office is located in Corona, CA 92881
• Pay Rate for Bi-Lingual Candidates : Training : $24 / hr (first 90 days). Production : $25.03 / hr
• Paid weekly. (W-2 Randstad)
• Duration : 6 month contract assignment, potential to extend or convert based on performance and attendance
• No time off during training (first 90 days of assignment)

Job Description :

• The Membership Services Representative is responsible for the increase in customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely, and meaningful information.
• They will provide higher level support to members' inquiries and issues as they utilize the healthcare plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines.
• They will answer heavy inbound calls, and provide customer support while navigating multiple computer applications.
• Responds professionally to inquiries from internal / external customers.
• Promotes, ensures and provides customer service to internal / external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service.

qualifications : ExperienceEducation

ExperienceEducation

High School (required)

skills :

• Call Center Support
• Call Center
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Typing Skills
• Basic Software Skills
• Basic Computer Skills
• Patient Support
• EHR / Epic
• Customer Service
• Data Entry
• Membership Services
• Healthcare System Navigation
30+ days ago