Job Description
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides / bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests / needs.
Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location Description
12201 Ridgedale Drive, Minnetonka, Minnesota 55343 Discover modern comfort at Sheraton Minneapolis West Hotel. Our Minnetonka hotel is a short drive from downtown Minneapolis, MN, MSP Airport and Lake Minnetonka.
Enter our lovely grand atrium and feel right at home as our staff warmly welcomes you.
Requirements
What we are looking for
- Ability to calmly work with high demand and / or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
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