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Manager Workforce Management

VirtualVocations
Burbank, California, United States
Full-time

A company is looking for a Manager, Workforce Management.Key ResponsibilitiesDevelop and execute workforce management strategies, including forecasting and scheduling staffManage and optimize staffing schedules to handle inbound and outbound call volumesMonitor performance indicators and provide reports to senior management on staffing needs and efficiencyRequired QualificationsBachelor's degree in business, Organizational Leadership, or related field, or equivalent experience5+ years of experience in resource / workforce management in a sales delivery environment3+ years of experience in a call center environment2+ years of experience managing a teamExperience in healthcare staffing and scheduling

10 days ago
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