Search jobs > New York, NY > Remote > Member service associate

Member Services Associate, Growth and Retention (Fully Remote Position)

American Montessori Society
New York County, NY, United States
Remote
Full-time

Job Description

We’re looking for a dynamic, customer-focused Membership Associate to join our team! In this role, you’ll be responsible for driving membership sales and delivering exceptional customer service.

You’ll need a natural ability to engage potential members, guide them through the decision-making process, and close deals effectively.

But it doesn’t stop there once members are on board, you’ll act as their trusted partner, ensuring they feel valued, supported, and fully engaged with our offerings.

If you’re someone who thrives in a fast-paced environment, loves building meaningful relationships, and has a passion for helping others succeed, we want to hear from you!

Key Responsibilities

Membership Retention and Growth

Assist in the development and implementation of comprehensive school and individual member recruitment, engagement, and retention strategies to achieve and exceed member growth and retention goals, in collaboration with the Membership and Marketing Managers

Communicate with prospective and active members via email, phone, video conferencing, and other communication channels to provide timely support

Utilize lead development systems to capture, process, and maintain new member leads

Assist with membership mailings, handwritten notes, and videos to members

Member Service and Engagement

Serve as moderator for AMS’s online member community, encourage engagement, and identify additional resources needed

Ensure membership applications, renewals, and records are accurate and up to date, working closely with schools to complete submissions

Manage membership accounts, dues processing, refunds, and invoices for unpaid balances, in collaboration with membership services and accounting teams

Other Duties

Monitor shared inboxes and provide helpful, timely responses to external inquiries

Assist with registration and execution of the annual conference and events, focusing on the member experience, including participant registration, and generating reports and invoices

Engage in customer service and support activities across all member interactions

Undertake departmental tasks as assigned

1 day ago
Related jobs
Promoted
OneBridge Search
New York, New York
Remote

Legal research and drafting of client correspondence, discovery devices, summations, appeals and appellate briefs. Regularly representing clients at depositions and hearings. Solid research abilities and written and oral communication skills. Leading prominent firm is seeking an Associate Attorney w...

Promoted
Carrie Rikon & Associates, LLC.
New York, New York

The Private Client Services Group offers a unique opportunity for associates to engage in an interdisciplinary practice that combines legal expertise with a deep understanding of personal and business needs. Qualified candidates are invited to apply by submitting a resume and academic transcripts as...

Promoted
Oppenheimer & Co. Inc.
New York, New York

With roots tracing back to 1881, the Company is engaged in a broad range of activities in the financial services industry, including retail securities brokerage, institutional sales and trading, investment banking (both corporate and public finance), equity & fixed income research, market making...

Promoted
Richard, Wayne & Roberts
New York, New York
Remote

If you are an experienced litigator who has first chaired civil trial experience to verdict (or the equivalent dispositive ADR experience) who is seeking flexibility and autonomy - but are ready to leave the stress of billable hours and working in an office behind - this is the role for you! This we...

Promoted
Houlihan Lokey
New York, New York

Develop general corporate finance and valuation skills relevant to raising capital, including rating agency methodologies for financial services companies and structured and fund finance, while building a detailed understanding of key developments in the debt and equity capital markets; and. Analyst...

Promoted
SAE & Associates, LLC
New York, New York
Remote

Five-to-ten years of positions of increasing responsibility in fiscal management or administration with an emphasis in financial systems, management information, and controls in supervisory, administrative, or management capacities, with recent experience and awareness of regulatory changes and requ...

Apple & Associates
New York, New York
Remote

This brand-new position offers the exciting chance to build a best-in-class quality program by improving and maintaining it throughout the organization. This remote opportunity allows you to live wherever you choose, with some flexibility for 20-30% travel to visit existing and new clients, as well ...

Advisory and Consulting Services
New York, New York

Our client, a prominent AmLaw 50 international firm, is seeking a highly-qualified and motivated Associate to join their. Handle matters involving open-end funds and ETFs, contributing to the firm's comprehensive investment funds practice. A collegial and collaborative work environment with opportun...

PricewaterhouseCoopers Advisory Services LLC
New York, New York

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. We focus on assisting organisations manage vast amounts of electronic data and navigate ...

Advisory and Consulting Services
New York, New York

Represent innovative companies and their founders throughout their lifecycle, including business formation, financing transactions, and mergers and acquisitions. SENIOR ASSOCIATE – EMERGING COMPANIES & VENTURE CAPITAL. Our client, a top AmLaw 50 international law firm, is seeking a highly-qualified ...