Coordinator - Information Technology

Malcolm X College is seeking a Full Time Coordinator for the Information Technology Department. This position is primarily responsible for supervising the college’s technical support for IT systems, hardware, and software.

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement.

To fulfill this mission, we focus on the following core values : accountability, community, diversity, empowerment, learning, and respect.

ESSENTIAL DUTIES :

• Ensures technology systems, hardware and software are available to support student learning and overall college operations.
• Supervises the documentation, assignment and resolution of user help requests and production support issues, via the district technology service management tool.
• Collaborates with campus based and district office network and application support teams to identify and correct problems.
• Maintains the IT knowledge database for technical staff.
• Coordinates with the Manager of IT and other colleagues to review customer service level agreements and performance measurements.
• Assists with software upgrades and other maintenance efforts.
• Develops and generates reports to determine work assignment and problem trends.
• Assists with other college initiatives, such as, but not limited to, registration, as needed.
• Adheres to CCC Customer Service Excellence standards.
• Completes other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and / or on-call schedule.

QUALIFICATIONS :

Bachelor’s degree in Information Technology, Computer Science or related field supplemented by four to six years of relevant experience;

or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.

• Strong personal computer troubleshooting skills and an understanding of Microsoft and Windows servers.
• Knowledge of local and wide area networking concepts, troubleshooting and problem resolution.
• Knowledge of server administration support for various operating systems including Microsoft Windows Server and Linux.
• Knowledge of Novell networking concepts, support and troubleshooting.
• Previous supervisory experience and ability to evaluate the work of subordinate staff.
• Ability to be self-directed and innovative and assess current operations in an effort to improve the future goals of the District.
• Sound verbal and written communication skills.
• Great team player and self-starter.

This position is represented by the Local 1600 professional union.

Chicago residency is required for all full-time employees within 6 months of hire.

We are an equal opportunity and affirmative action employer.

Thank you for your interest in City Colleges of Chicago!

Malcolm X College has been recognized as a Promising Places to Work in Community Colleges award winner! The award is given by the National Institute for Staff and Organizational Development (NISOD), a membership organization committed to promoting and celebrating excellence in teaching and leadership at community and technical colleges, and Diverse : Issues in Higher Education, a leading academic publication.

WE OFFER : Excellent health benefits at a low cost; Investment plans 403(b) & 457(b); SURS Retirement Plan; Generous vacation, holidays, personal and sick days;

Tuition Reimbursement and Public Service Loan Forgiveness. For a more detailed overview of benefits, please visit our benefits page.

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