We are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.
They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities : Team Environment :
Team Environment :
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
Operational Excellence :
- Create and maintain a guest first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines;
comply with local and state laws
Profitability :
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over / short during shift
- Ensure all products are prepared according to Brand standards
Skills and Qualifications :
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- At least 18 years of age (where applicable)
- High School diploma or equivalent, preferred
Competencies : Great Focus :
Great Focus :
- Understands and exceeds guest expectations, needs and requirements
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
Passion for :
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his / her role relates to others
Problem Solving and Decision Making :
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence :
- Develops and maintains relationships with team members
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular / decaf / flavored coffee, iced regular / decaf / flavored coffee, donut, bagel and muffin categories.
Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide.
Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
Shift Leader
SOME OUR SWEET SHIFT LEADER PERKS:. WHAT WILL I DO AS A SHIFT LEADER?. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the t...
El Pollo Loco Shift Leader
We promote heavily from within, so from a shift Leader you can develop to become a Assistant Manager, General Manager, Area Leader and beyond!. As a Shift Leader you will provide oversight to Team Members in the absence of the General Manager or Assistant Manager. A Shift Leader regularly stands, ta...
Shift Leader
The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Ensures adequate shift coverage for restaurant. Previous restaurant shift lead experience preferred...
Shift Leader
The Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift. The Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with the. The Shift Leader super...
Shift Leader
We promote heavily from within, so from a Shift Leader you can develop to become an Assistant Manager, General Manager, Area Leader, and beyond!. Coaches, directs, recognizes outstanding behavior, and establishes priorities for Crew members during their shift. ...
Shift Leader
A Shift Leader is an entry-level supervisory position has the overall responsibility of supporting the Restaurant General Manager and Assistant Manager with the daily operations of a restaurant. The Shift Leader must convey the Wingstop culture to his/her fellow team members and be a creative team p...
Shift Leader
A Shift Leader is responsible for the overall shift operations, sales performance and execution of brand excellence in a store in the absence of Assistant General Manager and/or General Manager. Shift leaders typically supervise a staff of 1 to 8 team members and carry out management responsibilitie...
Shift Leader
The Shift Leader is in charge in the absence of the General Manager supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Shift Leader Primary Responsibilities. Delegate shift responsibilities to...
Shift Leader
The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Cre...
Shift Leader
The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Ensures adequate shift coverage for restaurant. Previous restaurant shift lead experience preferred...