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Service Desk Technician

VirtualVocations
Tamarac, Florida, United States
Full-time

A company is looking for a Service Desk Technician 1 to provide first-level technical support to colleagues.Key ResponsibilitiesRespond to incoming support requests via phone, email, or support portalTroubleshoot and resolve basic hardware and software issuesCreate and maintain accurate records of support requests and solutions in a ticketing systemRequired Qualifications, Training, and EducationMinimum of a high school diploma or equivalent;

Associate's degree in IT-related field preferredAt least 1 year of experience in a customer service or IT support roleExperience with Office 365 administration and user account managementExperience using ITSM platforms like Freshservice, ServiceNow, or ZendeskCompTIA A+ or similar entry-level IT certification preferred

30+ days ago
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