Bilingual Customer Service Representative

Position Summary Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode.

The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders.

This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.

We are a mission driven company that invites you to be a part of our family.

This is a fully remote position. Employees must be located in Idaho, Nevada, Texas or Utah (applicants outside these states will not be considered).

The starting wage is $16.00 / hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday, 8 : 00am-5 : 00pm Mountain Time / 7 : 00am-4 : 00pm Pacific Time with the potential for overtime. Our team members enjoy :

• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1
• Weekly paychecks
• PTO, 401k, & a Full benefits package

Position Responsibilities may include, but not limited to

• Handle inbound and outbound customer service calls with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and / or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed

Required Skills & Experience

• Bilingual (English / Spanish)
• High school degree or GED
• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word / Excel / Outlook)
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem / service or Fiber Optic.

No Satellite, 4 / 5G, or DSL circuits

Must have a quiet workspace that is free from distraction

Preferred Skills & Experience

• 1 year of previous call center experience
• Previous experience with auto dialer, multi-line phone system, and / or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures

Physical Requirements

• Repetitive motions that include the wrists, hands and / or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years.

We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs.

If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.