Certified Integration EST - Columbus, OH

JOB OVERVIEW :

This position is responsible for delivering a individually tailored and superior customer experience with regard to the integration and networking of all high-tech equipment and to fulfill all aspects in the installation and / or service of all equipment with the focus on excellent customer service in the dental professional’s office.

KEY RESPONSIBILITIES :

• Installs all high-tech hardware and software needed for the integration and networking of all office high-tech equipment.
• Provides repair and installation services to our customers in a professional manner.
• Works with local center personnel to coordinate all office technology installations and integrations.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Remains well versed on various high-tech equipment and services.
• Performs on-site system evaluations as needed to ensure compatibility of products with existing client hardware and software.
• Provides ongoing maintenance and support for servers, workstations, and dental office personnel.
• Diagnoses and repairs all high-tech equipment.
• Educates customer on proper care and maintenance and advice on simple troubleshooting procedures.
• Completes all paperwork pertaining to the installation. (Warranty cards, Installation checklists and provide owner with all manuals.)
• Communicates any and all information to DTS, ESS, FSC, local management and OATS personnel when appropriate.
• Participates in special projects and performs other duties as required.

SKILL :

Advanced intermediate level technical professional; knowledge within own discipline and developing basic knowledge of organization, processes and customers.

Good judgment, sound analytical ability, evaluation, originality and ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field.

Apply company policies and procedures to resolve a variety of routine and non-routine issues.

COMPLEXITY :

Work on problems of moderate scope and impact where analysis of situations or data requires a review of a variety of factors.

Analyze possible solutions using standard procedures to solve a range of straightforward problems. Demonstrate good judgment within defined procedures and practices for obtaining solutions.

Build productive internal / external working relationships.

SUPERVISION :

Receive a moderate level of instruction on day-to-day work and general instruction on new projects or assignments. Assignments can be broad in nature.

WORK EXPERIENCE :

Typically, 1 to 3 years computer hardware and software repair and installation related experience in a customer service environment.

Strong mechanical background. Windows and Operating system experience. Prior dental or bio-medical experience is helpful, but not necessary.

PREFERRED EDUCATION :

High School diploma, or equivalent needed, Computer Science degree, Network Certification, vocational program, or Military experience preferred.

GENERAL SKILLS & COMPETENCIES :

• Ability to lead
• Must work well independently
• Independent Self-starter
• Professionalism
• Proven ability to work with confidential information
• Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)

SPECIFIC KNOWLEDGE & SKILLS :

• Advanced Computer skills including; hardware and software configuration, troubleshooting, installation and networking required
• Highly proficient in computer hardware including; LAN’s, WAN’s and internet configurations
• Experience with commercial audio and video systems
• Working knowledge of hydraulics, mechanical and electrical systems
• Digital x-ray / software & digital CAD / CAM certifications
• Proven ability to administer on time and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)

PERFORMANCE REQUIREMENTS :

To advance to a new job level, TSM must complete the following :

• Advanced CIT certification
• Must have digital x-ray / software & digital CAD / CAM and network certifications
• Network, enterprise, active directory, servers, and project management experience
• Proficiency in all relevant software
• Expert in all imaging and CAD / CAM products
• Ability to mentor other technicians
• Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)

Must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

TRAVEL / PHYSICAL DEMANDS :

The Certified EST position will require the delivery, installation and repair of Equipment involving Henry Schein customers.

Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and / or repetitive bending, stopping, lifting and climbing of ladders.