Senior Technical Program Manager, AWS Marketing, Customer Experience Team

The AWS Marketing Customer Experience team is seeking a highly skilled Senior Technical Program Manager who will own the full program responsibilities for our business team’s large and complex cross-functional technology initiatives.

They will own and drive critical milestones within each stage of product and service delivery including planning, requirements, implementation, launch, escalations, and external team engagement.

They will be the technical team’s first point-of-contact to answer questions, highlight ambiguity in the requirements / functional specs and to provide feedback on the features, timing, and implementation plan.

They will partner with Product, Engineering, and UX Design colleagues to prioritize, track, and deliver against their roadmaps to meet the organization’s goals.

They will raise the bar in delivery process and drive effectiveness and efficiency in our technology delivery.

Key job responsibilities

• Convert business requirements into a form that is detailed enough for a technical team to implement, and to coordinate the design, development, testing and deployment of features into production across multiple technical teams.
• Create and track roadmap project milestones, risks and dependencies, and to describe, own and prioritize all technical requirements associated with delivery.
• Operate the AWS Application Security (AppSec) review process for all qualified service launches to ensure we design, build, and deliver with security of our company and our customers top of mind.
• Drive the end-to-end workflow management for external team requests though our Intake & Prioritization process. Ensure the requests are reviewed, assessed utilizing the prioritization methodology, prioritized by CX leadership, resources assigned and request is delivered.
• Facilitate discussions between requestor(s), development team(s) that would be affected, and the product manager for that area, if one exists to simplify and distill complex business needs into actionable product and development requirements.
• Drive simplification and efficiency in existing engineering architecture designs, especially those related to customer interfaces, and the expectations for system dependencies.
• Provide regular business updates, demonstrate understanding of risks and work to unblock innovation and improve speed of delivery.

About the team

We are dedicated to raising the bar of customer experience through accelerated delivery of consistent, responsive, convenient and personalized human-centric design and expression.

We serve as the trusted voice of the AWS customer and operate with a commitment to understand our customer needs and empower seamless interactions, driving trust, delight, and cohesion across all channels.

BASIC QUALIFICATIONS

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's / SLA's used to drive multi-million dollar businesses and reporting to senior leadership
30+ days ago