General Manager

ABOUT THE ROLE

The General Manager is responsible for the leadership and

mentoring of the Experience Guide, Massage Therapist, and leadership teams

while overseeing seamless operations of the business, top-level guest

experience, and ensuring profitable business practices. The focus of this job

is making connections with people, motivating and inspiring them to achieve

results.

The General Manager serves as an ambassador of The NOW's

vision, ensuring that every member and guest experience reflects our Brand

Truths. LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR

OTHERS, AUTHENTICITY ALWAYS

RESPONSIBILITIES

The General Manager is responsible for key tasks related

to leadership, management, and operations, ensuring to include specifics about

managing people, KPIs, and the P&L. Excelling in "selling;"

ideas, policies, products, and services within the boutique team and to our

members and guests. The fast-paced, results-oriented environment demands quick

adaptability and the skill to motivate others to adjust to business challenges

and achieve organizational goals.

Recruitment, hiring, and continuous development of the team, both front desk and Massage

Therapist

Performance management (document and delivery) and maintaining positive relationships

within the team

Resolve guest issues and employee relations in a manner reflective of The NOW Brand

Truths

Mentor and coach team members to excel in their roles and achieve their goals

Efficiently managing payroll and scheduling demands in a timely manner

Build and maintain team schedules to maximize productivity and efficiency

Financial acumen is essential for adhering to and monitoring budgets and driving sales

Perform accounting duties, such as recording daily cash flow, managing payroll, and

executing inventory

Upholds our high standards of cleanliness, safety, and compliance (including massage

therapy laws)

Plan and overseeing promotions and collaborations with local businesses to enhance

our brand presence

Next-level guest experience, addressing online reviews, and community engagement

QUALIFICATIONS

5+ years of management experience

5+ years of industry or likeminded business experience (operating a fast-paced,

high-volume business)

Wellness industry experience preferred

Proven track record in sales and building a recurring guest base with a sense of

community

Business acumen : ability to quickly understand and address business information (e.g.,

profit and loss statements, budgets and sales forecasts, labor forecasting,

etc.)

Excellent communication, listening, and computer skills

Ability to work flexible hours including nights, weekends, holidays

Must be a team leader and enjoy mentoring people

Job Type : Full-time

Expected hours : 40 per week

Work Location : In Person

Pay : $50,000 - $65,000

What Employees Value About The NOW :

Competitive compensation + generous bonus potential + perks

Fun team environment

Paid time-off

Discount massages for employees

Team member referral bonus

Discounts on products

Career growth opportunities

The NOW, a new concept massage boutique, was founded on

the principle that self-care is a necessity not a luxury. Designed to serve as

an oasis from today’s fast paced digital society, their goal is to offer

high-quality, affordable massage services in an inspired setting. After

launching in 2015, The NOW quickly became a wellness destination for

globe-trotting influencers and locals alike. With boutiques currently open from

coast to coast and several locations on the horizon, The NOW is looking forward

to bringing their thoughtfully crafted menu with customizable enhancements,

healing products and singular design aesthetic to cities all over the United

States.

The Company is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without

regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability or veteran status.

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting.

After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.