Help Desk Technician V - ATO RMF
Transform technology into opportunity as a Help Desk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician V you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT
Provides technical support and troubleshooting to network, desktop, and / or systems hardware and software
WHAT YOU’LL NEED TO SUCCEED :
Education : BA / BS
Required Experience : 7+ years of related experience
DESCRIPTION
- Provides telephone technical support to employees regarding technical aspects of assigned products.
- Answers questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Maintains appropriate licenses, training and / or certifications, as needed; researches and determines applicability of new / emerging certification programs;
may recommend applicable certifications for lower-level team members.
Has a deep understanding of how teams integrate and coordinate their efforts and resources to achieve program objectives.
In-depth understanding of how own technical specialism and related disciplines are applied in the context of specific DOD, Agency and / or industry standards and requirements.
- Assisting in communicating, implementing, and enforcing security policies or plans for data, software applications, hardware, and telecommunications devices
- Providing recommendations to stakeholders on information assurance engineering standards, implementation dependencies, and changing information assurance related technologies
GDIT IS YOUR PLACE : K with company match
K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
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