Job Responsibilities
Part II
Duties and Responsibilities :
- Manage and tune in-house computer systems and network connections to ensure high levels of availability and security of the supported business applications.
- Participate in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices and regulatory requirements.
- Install, configure, monitor, administer and maintain servers, printers, scanners and applications.
- Manage communications and connection solutions, including workstation connectivity, and Internet applications.
- Perform and test routine system backups and restores.
- Administer and maintain end user accounts, permissions, and access rights.
- Perform server and workstation security audits.
- Analyze system, server, application, and network performance.
- Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department management.
- Support application development teams throughout project lifecycle
- Install patches and upgrades to server hardware, firmware, and / or software.
- Assist in system integration testing, load, testing, stress testing, and user acceptance testing processes.
- Assist with placing and escalating vendor service calls as a result of data communications outages.
- Maintain reports regarding system downtime.
- Maintain plans for preventative maintenance and disaster recovery.
- Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
- Generate metrics, project status reports and operating status reports for management and team members.
- Perform routine problem analysis and resolution design for systems and applications.
Basic Qualifications :
- High school diploma or GED and completion of 1 semester of college
- Strong verbal, written and interpersonal communication skills.
- Ability to work independently as well as cooperatively in a team-oriented environment.
- Ability to successfully interact with other IT professionals and end-users.
- Strong analytic and problem-solving skills
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