Wedding & Gift Registry Consultant, Full Time - Newport Beach

Job Overview

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

As a Bloomingdale’s Gift Registry Concierge, you will play a key role in delivering a personalized customer experience to your registrants.

Whether in store or online, your goal is to serve as a Bloomingdale’s merchandise & service expert - understanding the registrant’s needs, guiding the customer journey as the registrant builds value to the registry, and providing support during the experience from start to finish.

You will become well versed and educated in merchandise storewide with an emphasis on Home product, offering your expertise to registrants and gift givers.

Building and maintaining client relationships and long-term loyalty will be a part of your everyday role.

Essential Functions

• Engage and welcome customers to the Gift Registry Department.
• Deliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customer.
• Become a product knowledge expert, understanding features and benefits of product especially in the Home Department. Be an expert on product and style and have a confident fashion voice.
• Commit to building customer relationships and loyalty through the maintenance of a client book.
• Drive loyalty program by selling both applications and enrollments.
• Put customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trust.
• Serve as a liaison for the registrant to our total merchandise assortment beyond registry needs.
• Manage customer interactions coming in through multiple online platforms.
• Work in a fast-paced environment, handle multiple priorities and learn new procedures.
• Use technology to deliver the customer experience and build registry value.
• Meet regularly with Supervisor to review goals and best practices.
• Meet or exceed registry and business goals.

Qualifications and Competencies

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Prior Home Store related experience and / or training preferred.
• Exceptional customer service skills required.
• Professional and outgoing demeanor.
• Exceptional communication skills with ability to engage in conversation.
• Curious mind-set for understanding registrant needs.
• Experience in building client relationships.
• Ability to maintain composure in difficult situations.
• Ability to work independently and as part of a team in a learning environment.
• Ability to work a flexible schedule based on department and Company needs.
• Proficient in use of computers (including Microsoft Office and the Internet).

Physical Requirements

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequently lift / move up to 25lbs.

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