Licensed Customer Service Representative
Job Description
Job Description
We are a locally owned Allstate office that is rapidly growing and we are looking to train the right individual to fit right into our company.
We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Retirement Plan
Evenings Off
Responsibilities
Process customer policy change requests.
Handle all incoming claim calls from customers.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Provide exceptional customer service.
Informs customers of promotions and new or upgraded products using prepared scripts
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
A property & casualty license is preferred but will train good individual.
Great Customer Service Skills.
Ability to tactfully handle stressful and difficult situations
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