Weekend Billing Representative I

Job Description :

This position will be on our Power Detention / Freight Handling team. Power detention is when a shipper or receiver holds a driver over the contracted amount of time for loading or unloading of product.

Freight handling is when

a shipper or receiver does not load, or unload product from trailers and we must hire an outside company to perform this service.

This type of service is called a Lumper .

We are a call center that provides payments to drivers for various fees related to trailer operations, such as loading, unloading, service penalty charges, or pallet swaps.

We monitor task queues which provide detailed reported arrival and departure times at the shipper and receiver facilities and bill events that do not require authorization.

Key Responsibilities :

• Communicate with the internal and external stakeholders to collect documentation for invoicing, inputting, and processing transactions into billing systems
• Collaborate with internal stakeholders to address billing questions, escalate issues, & resolve basic problems
• Answer external customer billing questions and troubleshoot billing issues
• Understand contract implications and implement invoicing in compliance with customers needs
• Prepare billing information and verify any changes to support an accurate and efficient billing process
• Distribute / Track outgoing correspondence to external customers for return compliance and authorization
• Understand and executive administrative procedures, policies, and practices

Work Schedule :

Thursday through Sunday 7 am - 6 pm

Qualifications :

Minimum Qualifications :

1 year or less experience in an administrative, business, or financial role.

OR demonstrated ability of the following skills through education, certifications, or other experiences-

• Ability to act professionally.
• Ability to be both flexible and adaptable.
• Ability to communicate effectively in verbal & written settings.
• Ability to pay attention to detail.
• Ability to quickly learn a new software system.
• Ability to prioritize & organize tasks.
• Proficient computer skills.

This position is not eligible for employment-based sponsorship.

Compensation :

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.

This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits :

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time : medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education : GED, High School

GED, High School

Work Experience :

Accounting / Payroll, Business Administration, Clerical / Administrative, Finance

Job Opening ID :

00554719 Weekend Billing Representative I (Open)