Receptionist

Receptionist

South University Richmond, VA, 2151 Old Brick Road, Glen Allen, Virginia, United States of America Req #2561 Wednesday, July 17, 2024

What's next for you is the first priority for us! With over 45 programs from associate to doctoral degrees, South University is a private institution dedicated to providing educational opportunities that spark the intellectual, social and professional development of a diverse student population.

Our 120-year storypast, present and futureis a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to the students, faculty, staff, alumni and supporters of South University.

Online and at our 8 locations and 2 learning sites, we take pride in our welcoming environment; one-on-one support and personalized attention that helps students define goals and identify the means to pursue them.

Our small classes feature hands-on experiences that not only shape students skills and excellence in their chosen fields but also shape their characters through encouraging community involvement, volunteerism and the pursuit of life-long learning.

Visit today to learn more about what makes us stand apart as a place to Belong, Believe and Become , a place where you can make a difference in the lives of students eager to learn and grow.

South University, the right direction for a brighter future.

FSA / HSA

Tuition Assistant Program

Long / Short Term Disability

Life Insurance

Employee Assistance Program

401K Match

Generous Paid Time Off

12 Paid Holidays

includes domestic partner coverage

POSITION SUMMARY :

The successful candidate will be responsible for answering all switchboard phone calls, greeting and directing visitors in a friendly and customer-focused manner, and providing administrative support for the enrollment processes.

Incumbent must ensure that the South University philosophy is considered in carrying out all duties and responsibilities.

This philosophy includes the provision of quality services to clients; development, growth, involvement, and recognition of employees;

application of sound economic principles; and maintenance of an environment that is conducive to innovation, positive thinking and expansion.

KEY JOB ELEMENTS :

• Responsible for answering incoming calls. Route calls promptly and correctly to the proper staff person or voicemail, and correctly and politely take messages when necessary.
• Greet visitors in a friendly, welcoming, and professional manner. Ensure campus visitors sign in, receive parking authorization and name tags, and are escorted to the individual assisting them.
• Support the enrollment processes with tasks such as ordering and student transcripts, verifying transcripts are received and processed, and conducting student verifications
• Assist as necessary with the planning and execution of special admission events.
• Maintain appointment calendar for admissions, financial aid, and academic counseling; assist with confirming appointments and rescheduling as needed.
• Inventory and maintain marketing materials and promotional items
• Assist with data entry, scanning documents, e-mailing processing requests and follow-up, and special projects as needed.
• Assist with the execution of direct mail and bulk mail projects.
• Perform any other duties as needed.

REQUIREMENTS :

• Bachelors degree preferred
• Experience with a multiple-line busy switchboard.
• Strong customer service and organizational skills.
• Basic computer literacy and ability to type a minimum of 30 words per minute.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe, and assess.

The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.