Process Improvement Manager

Managed Care - (Full-Time, Day Shift) -

Our mission is to participate in Jesus Christ’s ministry, bringing health, healing, and wholeness to humanity by : Creating a supportive faculty practice framework that allows Loma Linda University School of Medicine physicians and surgeons to educate, conduct research, and deliver quality health care with optimum efficiency, deploying a motivated and competent workforce trained in customer service and whole person care principles and providing safe, seamless and satisfying health care encounters for patients while upholding the highest standards of fiscal integrity and clinical ethics.

Our core values are compassion, integrity, humility, excellence, justice, teamwork and wholeness.

The Manager-Process Improvement include development of the PI program and training, implements, manages or facilitates PI project teams for LLUHC clinics and departments.

Meets the objectives for improved efficiency, outcomes, clinical performance, cost-savings, and other variables. Collaborates with QM team, group administrators and managers, physicians, and other departments or clinics, as appropriate to the respective initiative.

Provides consultation and leadership for evaluation of key processes that may benefit from application of PI. Performs other duties as needed.

Master’s Degree in healthcare related field is required. Minimum of three years of experience in Process improvement and training in ambulatory health care clinic setting required.

Nine additional years of experience accepted in lieu of Master’s Degree. Six Sigma or, LEAN certification preferred. Valid Driver’s License required at time of hire.

Requires expert knowledge of Performance Improvement / PI principles, (or Process Improvement) and skill in application of various PI models.

Strong leadership skills, including critical thinking, problem-solving, conflict resolution, relationship-building, and project management are mandatory.

Able to use computer and software programs necessary to the position, e.g., Word, Excel, Power Point, Access; operate / troubleshoot basic office equipment required for the position.

Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies;

work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively, think critically, work independently, perform basic math / statistical functions, manage multiple assignments, compose written material.

• Able to work well under pressure, problem solve, prioritize workload, and recall information with accuracy. Able to distinguish colors as necessary;
• hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace;

see adequately to read computer screens, and written documents necessary to the position.