Server

Job Details

Description

POSITION SUMMARY :

The Waitperson position is primarily responsible for taking orders for food, providing assistance in the ordering of food, acting as a cashier, and serving food to patrons at tables and maintaining the cleanliness of the dining areas and storage areas.

PRINCIPAL DUTIES & RESPONSIBILITIES :

The following represents the majority of the duties performed by the position, but are not meant to be all inclusive nor prevent other duties from being assigned when necessary.

The duties identified below with an * have been determined to be essential functions of the position.

• Greets customers and determines their product needs, informs customers of promotional products and food contents.
• Recommends products to ensure customer awareness of appetizers and specials.
• Verifies legal age of customers ordering beer by checking driver’s license or other type of identification.
• Performs cashier transactions by totaling products ordered, informing customer of changes, making monetary change transactions and changing register tapes.
• Records order and transmits product orders to Cook personnel.
• Delivers ordered products, drink glasses, salad bowls, carryout containers, etc., as necessary, based on products ordered to dine in, drive-thru and phone-in customers.
• Serves as host / hostess when restaurant seating is at, or above 90%, capacity as directed by management including taking of name and number in party and informing customers of a reasonable wait time.
• Maintains the cleanliness of the dining room areas including clearing dishes, wiping up spills, checking all chairs for food or beverage spills, wiping the table and table supply containers, picking up debris or paper and resetting tables.
• Solicits service needs of the customer at regular intervals and / or anticipates their service needs and provides goods or services needed to ensure continued customer satisfaction.
• Monitors the volume and selection of background music / juke box or televisions, noise level of game machines and volume, clarity of the public address system, and temperature of the dining room.
• Restocks condiment areas, cleans tables and booths, cleans restrooms, disposes of trash, sweeps and mops floors, vacuums carpets and dusts.
• Answers telephones in a personal and professional manner and responds to callers needs.

Qualifications

FORMAL EDUCATION :

Requires the equivalent completion of 9th grade in school in order to be able to :

• Apply common sense understanding to carry out instructions furnished in written or oral form; to solve problems requiring standardized solutions.
• Add, subtract, multiply and divide all units of measure; to perform the four operations with like or common decimal fractions;

to compute and percent; to perform arithmetic operations involving all American monetary units.

• Recognize words and word meanings commonly found in procedural instructions business reports and food and non-food product labels, and restaurant menus.
• Construct and write simple sentences containing subject, verb, and object, series of numbers, names and addresses; and

To speak simple sentences, using normal word order and present and past tenses such as used to instruct employees in procedures and to maintain friendly conversations with customers.

Requires the equivalent completion of 9th grade in high school.

FORMAL EXPERIENCE :

No previous experience is required for this position.

LICENSES / CERTIFICATES :

The position may require a Food Handler’s permit and / or an alcoholic beverage serving permit / license dependent upon the laws of the county in which the restaurant is located.

MACHINES, TOOLS, EQUIPMENT AND WORK AIDS :

Carryout containers, cash register, dishes, drink machines, glasses, ice machine, paper cups, pen, pencil, pre-printed order pad, telephone, trays, broom, mop, cleaning chemicals, and vacuum.

WORKING CONDITIONS :

The worker is subject to inside environmental conditions, which are protected from the weather, but not necessarily temperature changes.

Exposure occasionally to extreme heat is present with temperatures sufficiently high to cause marked bodily discomfort. Wet and / or humid conditions are present where the worker comes into contact with water and other liquids.

ENVIRONMENTAL HAZARDS :

The position is not subject to any significant environmental hazards.

PHYSICAL DEMANDS STRENGTH :

Waitpersons exert up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects such as serving trays and buckets of ice.

Work usually requires walking or standing to a significant degree.

PHYSICAL / SENSORY DEMANDS :

• Reaching, stooping, kneeling, crouching, handling, fingering, feeling, lifting, and carrying, is required occasionally in the performance of the duties associated with this position in order to retrieve or put away eating utensils, plates, cups or kitchen equipment.
• Normal visual acuity is required to take orders.
• Normal hearing ability is required to hear information transmitted from interpersonal contacts.
• No unusual requirements of the tasting or smelling senses are required.

SUPERVISION AND GUIDANCE :

The position does not supervise or provide guidance to other employees.

INTERPERSONAL CONTACTS :

Regular internal contacts with management personnel and co-workers to give and exchange information. External contacts with customers that require friendly, pleasant, enthusiastic, understandable and clear communication to transmit and receive information and to maximize the customer’s positive feeling about their dining experience.