Description
The Part-time Customer Service Representative is primarily responsible for greeting and directing customers as they enter the store.
This role maintains coverage for the customer service counter and register at the entrance of the store and conducts all store transactions except loans including sales, payments, renewals and other tasks as required by store leadership.
Key Areas of Responsibility
Greets all customers when they enter the store
Provides customer service and direction to the appropriate loan counter based on the customer’s needs
Rings up quick’ sales and payment transactions at the customer service counter
Critical and Essential Tasks
Greets customers and determines their business needs
Directs customers to the appropriate loan counter
Rings up sales and quick payment transactions
Maintains the cleanliness and merchandising of the store
Supports store opening and closing procedures
Provides product information to the customers
Completes other tasks as assigned
Requirements
Experience
1 year of experience in customer facing service in a retail, financial institution or restaurant industry
Education
High school diploma or GED
Competencies
Technical & Professional Skills
Job-Specific Knowledge, Skills, and Abilities
- Demonstrated knowledge and experience in providing world class’ customer service
- Demonstrated knowledge of federal and state Pawn and PDL rules and regulations
- Demonstrated communication and interpersonal verbal and written skills; time management and organizational skills, and attention to detail and accuracy
- Demonstrated product knowledge
- Demonstrated ability to function in a team-based environment
- Demonstrated strong verbal and written communication and interpersonal skills; attention to detail and accuracy; and time management and organizational skills
- Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlook
- Demonstrated ability to use PC, including data input into a POS terminal
Service Orientation
This is a major area of importance. People who are successful in this position will be eager to help, committed to doing things right and always focused on the customer’s wants and needs.
Leadership
Leadership skills are of major importance. Successful Team Members will possess excellent communication skills and have the ability to interpret technical information to all levels of Team Members in a positive and motivational manner and so that they can understand.
An emphasis on inter-personal relationships and results orientation will ensure success in this position.
Analytical Skills
The person in this position will need to have keen analytical skills that will allow him / her to look at data and identify discrepancies and irregularities and determine the best solution to correcting the situation.
Planning
In order to be effective in this position, the Team Member must be able to manage multiple priorities and deadlines to better handle day-to-day and special situations.
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