Principal Technical Program Manager, Search Customer Experience

Principal Technical Program Manager, Search Customer Experience

Job ID : 2691080 Amazon.com Services LLC

Read all the information about this opportunity carefully, then use the application button below to send your CV and application.

The Search Customer Experience team is responsible for worldwide customer-facing search features on desktops, tablets, and mobile devices.

We thoughtfully design the shopper experience from the moment a customer clicks on the search box to the point where they have evaluated the search results page and made a confident decision on how to take the next step in their shopping journey.

We use customer research and customer behavior analysis to develop new feature ideas and we test them through hundreds of A / B experiments each year.

This immense amount of data allows us to leverage machine learning and large language models to build smarter and more personalized experiences for our customers across a wide variety of categories, from instant video and Kindle books to apparel and electronics.

We are looking for a customer-obsessed TPM to embrace the challenge of building the most delightful shopping experience on earth.

You will leverage your technical expertise to effectively partner across dozens of 2-pizza teams across the company to deliver step-change improvements to the Search CX.

You will manage projects with cross-org dependencies, understand competing business priorities from various business units, and identify foundational technical components that will unlock new kinds of customer-facing features.

You will understand the fundamentals of current search systems and help evolve the architecture to enable faster experimentation and more meaningful launches for our customers without sacrificing foundational customer needs like fluid rendering and accessibility.

You will also align product, design, science, and engineering orgs towards simple mechanisms covering everything from ideation to delivery to cost of ownership.

A successful leader in this role will be an exemplary communicator, both verbally and in written form, and use this skill to relentlessly advocate for customer needs.

You will regularly present monthly, quarterly, and yearly strategic documents to leaders up to the Senior VP level. You should love the challenge of balancing operational resilience with speed of delivery as you work on large-scale, customer-facing projects.

You are equally comfortable leading tactical delivery as you are defining the north star vision for your area.

BASIC QUALIFICATIONS

• 7+ years of technical product or program management experience
• 10+ years of working directly with engineering teams experience
• 5+ years of software development experience
• Experience managing programs across cross-functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

• 8+ years of hands-on work managing complex technology projects experience
• Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit this link.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300 / year in our lowest geographic market up to $275,300 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.

For more information, please visit this link.

Posted : June 4, 2024 (Updated 2 days ago)

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