IT Internship (Summer 2025)

Job Description

Job Description

Salary : $15 per hour

IT Intern

SUMMER 2025

Location : Greenville, SC

Summary

NHE’s full-time IT summer intern program offers college students the opportunity to learn how to utilize their information technology skills within the property management / real estate industry.

This internship allows IT students to apply their skills and gain valuable experience. The IT intern will work in the Corporate Office and interact with employee from all business units.

• 10-week internship, 30-40 hours for full-time summer program
• Eligible participants must be currently pursuing an Associate’s or Bachelor’s degree with a minimum 3.0 cumulative GPA
• Proficient in MS Office Programs (specifically Excel, Word, and PowerPoint)
• This position will report to Human Resources in the Corporate Office in Greenville, SC, but may take direction from the IT Manager or other IT personnel during their time at NHE.
• The selected candidate will have the potential for future internship and other full-time employment opportunities with NHE, Inc.

once they have successfully completed their internship and education.

The intern may travel to multiple apartment communities in the upstate of SC.

The ideal candidate should have a positive attitude, strong work ethic, be reliable and self-motivated with good communication skills and attention to detail.

Must have the ability to work with little direction maintaining confidentiality and professionalism. Through the program, the intern will use Microsoft Office including Word, Excel and Outlook, and will be exposed to Yardi Voyager Property Management Software and other platforms.

Internship Summer Project

Interns may be assigned one or more projects to work on and complete throughout the summer. Interns may be required to prepare and present project work findings and / or recommendations, utilizing Microsoft PowerPoint and Office Suite, to senior management.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Compile cost projections for IT hardware and licensing
• Review user login reports to detect anomalies like an account take over or privilege / permission elevation
• Serve as the first point of contact for customers seeking technical assistance over the phone or email and direct unresolved issues to the next level of support personnel
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware used at NHE.
• Perform remote troubleshooting through diagnostic techniques, ask pertinent questions, and listen to customers to determine root cause and the best solution based on the issue and details provided by the customers
• Walk the customer through the problem-solving process
• Follow up with customers to ensure issue has been resolved.
• Provide accurate information on IT products or services
• Record events and problems and update ticket / customer status and information and their resolution in logs / software
• Assist in FAQs creation and management to add channels of support
• Gain knowledge of and pass on any feedback or suggestions by customers on NHE system usage or procedures to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Assist in writing and maintaining training manuals.
• Install, modify, and repair computer hardware and software.
• Clean outside of computers and devices prior to deployment.
• Ensure all devices are wiped of NHE data and appropriately discarded and recycled / donated whenever possible
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer, peripheral, cables, and wiring of devices for users.
• Create step-by-step training material with screenshots for clients
• Assist in maintaining document storage on NHE website and intranet

II. KNOWLEDGE, SKILLS, AND ABILITIES

In addition to the qualifications noted below, the following skills and abilities are required for the performance of the essential duties of the job.

• Attention to Detail
• Sound Organizational Skills
• People Skills
• Communication Skills
• Proficient in Microsoft 365 including Word, Excel Outlook, and Azure AD
• Intermediate Network Knowledge
• Good understanding of computer systems (Windows), mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Multi-task and be a team player
• Must have the ability to work with little direction maintaining confidentiality and professionalism.
• Positive attitude, strong work ethic, reliable and self-motivated
• Excellent communication and follow-up skills via email, text, writing and phone

III. SUPERVISORY RESPONSIBILITIES

None

IV. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

V. EDUCATIONAL AND / OR EXPERIENCE

Eligible participants must be currently pursuing an Associate’s or Bachelor’s degree with a minimum 3.0 cumulative GPA

VI. LANGUAGE / MATHEMATICAL / REASONING ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

VII. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;
• talk or hear; and while performing the duties of this job, the employee will regularly experience wrist motion. The employee is occasionally required to stand;

walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and / or move up to 25 pounds. Climbing stairs is required occasionally. Specific vision abilities required by this job include close vision acuity including ability to view a computer terminal and read, and prepare and analyze data and figures, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

VIII. WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works alone.

The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

IX. POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

I have read the above duties associated with the position of IT Intern. I understand that the above list is not all- inclusive and that I may be asked to perform additional duties.

I understand that I will be evaluated on my knowledge and understanding of the above times. The position that I hold with NHE, Inc.

is an at-will position which means that either the company or I may terminate employment with or without notice and with or without cause.